Process Standards Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Process & Standards Manager plays a critical role within the Integrated Facility Management Center of Excellence, responsible for architecting, maintaining, and governing operational documentation and playbooks that drive consistency, compliance, and excellence across the organization. This position ensures that company standards are embedded in all processes through structured program management, while facilitating updates, communications, and adoption of best practices throughout the IFM functions.

Your day-to-day tasks will include:

• Develop, maintain, and govern process documentation, SOPs, workflows, and operational standards across all IFM functions
• Own the lifecycle of playbooks and procedural guides, ensuring timely updates, version control, and change management processes
• Partner with subject matter experts to translate operational practices into scalable, documented processes and governance frameworks
• Facilitate periodic reviews and audits of documentation to ensure relevance, accuracy, and compliance with company and client standards
• Support onboarding and training initiatives by providing clear, accessible process materials and documentation
• Collaborate with COE leaders, Delivery Managers, and field teams to drive adoption and accountability across the organization
• Maintain centralized repositories and digital tools for documentation access, tracking, and continuous improvement initiatives

Required Qualifications:

• 5+ years of experience in facilities operations, process improvement, or program management
• Strong background in documentation governance, SOP development, and standards enforcement
• Familiarity with CMMS platforms (Corrigo preferred) and facilities workflows
• Exceptional writing, formatting, and communication skills across technical and non-technical audiences
• Experience with digital documentation tools (SharePoint, Visio, Smartsheet)
• Detail-oriented with a structured, proactive approach to managing complex documentation portfolios
• Proven experience in change control processes and version management

Preferred Qualifications:

• Experience working within Integrated Facility Management or Center of Excellence environments
• Knowledge of service delivery models and operational best practices in facilities management
• Basic understanding of training program development and onboarding processes
• Familiarity with audit procedures and compliance frameworks
• Experience with stakeholder management and cross-functional collaboration
• Knowledge of continuous improvement methodologies and process optimization
• Understanding of centralized repository management and access control systems

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.