Front of House Assistant Manager

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Department: Col of Visual and Performing Arts

Classification: Media Specialist 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Manassas, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 03

Salary: Salary commensurate with education and experience

Restricted: Yes

Criminal Background Check: Yes

Works with Minors check: Yes

About the Department:

The Hylton Performing Arts Center opened in May 2010 as the region's first state of the art performing arts center. The partnership with Prince William County, the City of Manassas, and George Mason University has created a project that educates, entertains, and enriches the lives of our citizens. The Center provides performance space for local community arts groups, as well as national and international tours including everything from Beethoven to Bluegrass (and everything in between). Located at the Sci Tech campus of George Mason University in Manassas, the Center has two performance spaces - a 1,166 seat Merchant Hall and the 300-flexible seat Gregory Family Theatre. In addition, the 9,000 sq ft Didlake Grand Foyer provides event space in western Prince William county for receptions up to 600 people and seated dinners for nearly 300. The Center has expanded to include a 17,000 sq ft Education Wing housing 2 recital halls, 6 practice rooms, and 2 classrooms.

About the Position:

The Front of House Assistant Manager provides leadership to the Front of House staff before and during events, assisting with necessary preparation, as well as staffing for each event. This position is responsible for collaborating in the recruiting, hiring, training, and scheduling process of paid and volunteer staff for the building. The Front of House staff includes ushers, usher supervisors, coordinators, and the Front of House Manager. The Hylton Performing Arts Center's theaters include Merchant Hall, Gregory Family Theater, Jacquemin Foundation Family Rehearsal Hall, Ballard Postma Studio and all other rentable spaces.

Responsibilities:

• Provides Front of House (FOH) staff with the information, tools, and guidance necessary to perform their duties effectively. This includes supporting supervisors in delivering constructive feedback, assisting with staff training, and helping to document any performance issues as needed. Assists with maintaining accurate usher and volunteer contact lists and ensures that all team members receive timely and relevant event information.
• Collaborates with the supervising manager to aid in creating and maintaining event staffing schedules for FOH teams, porter crews, police/security detail, and other required personnel. Assists in determining staffing levels are appropriate for the audience size, type of event, and budgetary constraints, while also tracking staff availability and communicating any scheduling changes.
• Supports FOH operations during events by participating in pre- and post-performance meetings, distributing information to staff, and relaying updates between FOH, production, and ticketing teams. Serves as an on-site resource for general audience needs and accessibility requests, escalating emergencies to the supervisor and appropriate personnel. After each event, assists in preparing recap reports, documenting incidents, guest feedback, and operational issues.
• Helps coordinate the logistical needs of lobby events and setups, working closely with internal and external clients to understand their requirements and communicate these to FOH staff. Assists in preparing event setups, ensuring that signage, materials, and equipment are in place prior to event start, and any special requests are handled in a timely manner.
• Provides support in coordinating services with university departments such as Mason Police and porters to meet event needs. Helps maintain and update FOH operations manuals, forms, and records to ensure procedures remain current. Assists in ensuring ADA-related procedures are implemented and clearly communicated to all relevant staff members.

Required Qualifications:

• High school diploma or equivalent;
• Demonstrated experience (typically 2+ years) working as a supervisor in a customer service environment;
• Demonstrated supervisory and customer service skills;
• Strong organizational skills;
• Computer proficiency in Microsoft 365; and
• Ability to prioritize and complete work on an independent and collaborative level.

Preferred Qualifications:

• Bachelor's degree in related field;
• First Aid/CPR/AED certified;
• Demonstrated experience in working with a combined staff and volunteer team;
• Experience in an arts organization;
• Experience in a university setting;
• Knowledge in performing arts venues;
• Knowledge of ADA law and access work in the community; and
• Demonstrated ability working with a diverse population of artists, students, faculty, staff, and community members.

Instructions to Applicants:

For full consideration, applicants must apply for the Front of House Assistant Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.

Posting Open Date: October 13, 2025

Posting Close Date: October 24, 2025