Technical Assistance & Field Process Lead

Stellantis
parental leave, tuition reimbursement, 401(k)
United States, Michigan, Auburn Hills
Oct 21, 2025
Stellantis Mopar Service, Parts & Customer Care Organization is currently seeking a dynamic and results-driven Process Lead to lead our Technical Assistance and Field Support division. This role is responsible for building and developing high-performing functional teams to execute process improvement initiatives and ensure exceptional service delivery. The ideal candidate will be a strategic thinker with a strong operational mindset, capable of driving performance through data, collaboration, and continuous improvement. Key Responsibilities: Team Leadership & Development Build and lead cross-functional teams focused on technical assistance and field support. Foster a culture of accountability, innovation, and continuous learning. Set, plan, prioritize and manage multiple projects in a technical and business environment. Agile mindset, capable of quickly adapting to changing priorities and business needs. KPI Monitoring & Performance Management Establish, track, and analyze key performance indicators (KPIs) for Technical Assistance and Field Support. Use data-driven insights to identify trends, gaps, and opportunities for improvement. Report regularly on performance metrics to senior leadership and recommend corrective actions as needed. Process Improvement & Project Execution Lead the planning and execution of process improvement projects that enhance service efficiency, quality, and customer satisfaction. Collaborate with internal stakeholders to identify pain points and implement scalable solutions. Apply methodologies to streamline operations and reduce waste. Strategic Planning & Execution Contribute to the strategic direction of the business unit by identifying emerging needs and future capabilities. Develop and manage budgets, resource plans, and timelines for key initiatives. Basic Qualifications: Bachelor's degree in Business, Management, Engineering, Quality or a closely related field 5+ years of leadership experience with proven ability to develop effective working relationships with internal and external users/customers and stakeholders 5+ years of project management experience Strong supervisory, presentation, communication and writing skills Self-motivated with a commitment to team orientation Ability to interact effectively with various management levels Ability to multi-task and prioritize in a challenging and fast-paced work environment Ability to deal effectively with a wide range of dealership personnel and field operations staff Proficient in Microsoft Office - Excel, PowerPoint, Access, Word Preferred Qualifications: 5 years or more experience with Dealership &/or Field systems and processes Existing, positive, relationships within engineering and quality organizations Microsoft SharePoint, Power Automate and PowerBi skills Salaried Employee Benefits (US, Non-Represented) Health & Wellbeing Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability. Compensation, Savings, and Retirement Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing. Time Away from Work Paid time includes company holidays, vacation, and Float/Wellbeing Days. Family Benefits 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances. Professional Growth Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups. Company Car & More Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.