Cognos Server Administration Manager HYBRID

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Job Summary

We are seeking a dedicated Manager, Cognos Server Administration to join our team. In this position, you are responsible to oversee the administration, optimization, and governance of IBM Cognos environments that support enterprise-wide reporting and analytics. Reporting to the Director of Data Analytics & Reporting, this leader will manage a technical team responsible for Cognos server maintenance, platform performance, content governance, and enterprise user support. The ideal candidate will-versed in Cognos architecture and administration, has a proven track record of managing BI infrastructure teams, and is passionate about delivering scalable, secure and reliable reporting solutions. This role serves as a critical liaison between Data Analytics, IT infrastructure, and business users.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Collaborate with IT, DBAs, and Data Engineering to ensure efficient data integrations, performant queries, and reliable refresh cycles
• Develop and maintain technical runbooks, documentation, and standard operating procedures for system maintenance and incident response
• Drive continuous improvements in deployment pipelines, performance, and platform governance
• Ensure system uptime, reliability, and performance through proactive monitoring, root-cause analysis, and capacity planning
• Evaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as needed
• Lead and mentor a team responsible for the administration of IBM Cognos environments, including system upgrades, patching, server configuration, and platform performance
• Maintain vendor relationships (e.g., IBM, Snowflake, Rivery) and manage support tickets for Cognos platform issues
• Manage and govern the deployment of pipelines for BI assets, including packages, reports, dashboards, and data modules across environments
• Oversee Cognos security administration, including user provisioning, role-based access, and data source credentials
• Oversee intake, privatization, and resolution of system-level support tickets, performance issues and enhancement requests
• Own and manage the full life-cycle of the Framework Manager, ensuring scalability, performance, and documentation
• Partner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self-service reporting
• Represent the Server Administration function in cross-functional meetings and initiatives related to enterprise reporting infrastructure
• Performs other duties as assigned

Travel

• Hybrid - on-site presence expected periodically for system upgrades, testing, and team collaboration

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required
• Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field
• Experience with efficient distribution of reports needed by varying positions and locations within the organization
• Experience with packaging data sets and data modules for efficient data query costs
• Familiarity with modern DevOps practices in BI environments
• Minimum 4 years of experience in IBM Cognos administration, including server configuration, performance tuning, and environment management. At least 2 years of experience managing or leading technical teams in a business intelligence or data infrastructure environment. Hands-on experience with Cognos 11.x or Cognos 12.x architecture, configuration, upgrades, and content management
• Proficiency in Snowflake, Rivery (or equivalent ETL platforms), and general SQL performance optimization

Preferred Education and/or Experience

• Experience supporting reporting infrastructure in a healthcare, DME, or similarly regulated industry.
• Familiarity with enterprise data warehouse design (Star Schema, Snowflake Schema).
• Graduate degree in Information Systems, Data Engineering, or a related field.
• Prior involvement in change management, system migrations, or BI tool rollouts.
• Understanding of data governance and metadata management principles.

Skills and Competencies

• Ability to manage multiple projects in a fast-paced, collaborative environment
• Ability to translate complex BI infrastructure requirements into actionable project plans
• Deep technical knowledge of IBM Cognos system administration, performance tuning, and troubleshooting
• Effectively communicate in English; both oral and written
• Excellent verbal and written communication skills; ability to convey technical concepts to non-technical audiences
• Experience developing standard operating procedures and documentation
• Experience working within ITIL or similar support frameworks
• High attention to detail and a commitment to platform reliability and user experience
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Proactive and service-oriented mindset with a desire to enable analytics at scale
• Self-motivation, organized, time-management and deductive problem solving skills
• Strong leadership, planning, and delegation skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.