Consumer Loan Ops & Servicing Team Lead

Job Description

Consumer Loan Operations & Servicing Team Lead

Classification: Exempt

Reports to: Loan Operations Manager

Summary/Objective

The Consumer Loan Operations & Servicing Team Lead is primarily responsible for the day-to-day management of all consumer loan & loan servicing functions.

Primary Functions

1. Day-to-day management of new consumer loan tasks, monitoring for timely completion and accuracy. Tasks include, but are not limited to:

• Processing of Loan Documents
• Booking and Funding
• Compliance and Loan Review
• Imaging
• Tracking
• Adverse Actions

2. Day-to-day management of loan servicing tasks for both consumer and commercial loans.

• Collateral (lien perfection and cancellation; note retention)
• Unposted Items
• Account Reconciliation
• Processing Paid Out Loans
• Loan Support HelpDesk (Pipeline Management, monitoring for quick resolution, professional responses, proper completion of tickets, etc.)
• Escrow

3. Management of staff - Maintain all ADP records for the department, including timecards, time off requests, etc.; completion of employee performance evaluations; coaching and counseling with employees as needed.

4. Proper reporting of violations and exceptions to operations staff, lenders, and/or management.

5. Monthly, quarterly, and annual reporting of metrics.

6. Use of metrics to manage staffing, identify coaching opportunities, and to accurately assess performance.

7. Conduct various audits and reviews to ensure department procedures are efficient, accurate, and achieving desired results.

8. Monitoring of various government regulations. (Reg Z, RESPA, TRID, Reg B, SCRA, etc)

Secondary Functions

1. Monitor and assist in developing enhanced systems and procedures training for staff.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

All Consumer Loan Operations & Servicing Staff - Consumer Loan Processor, Consumer Booking and Funding Specialist, Compliance and Loan Review Specialist, Collateral/Imaging Specialist, Loan Servicing Specialist, and Consumer Loan Operations & Servicing Generalist.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

1. Prolonged periods working at a desk.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Work outside this schedule may be required as job duties are in demand.

Travel

Travel is not expected for this position.

Required Education, Experience, and Skills

1. High School Graduate or GED and either an Associate's Degree or 4 years of related experience.
2. Ability to analyze and calculate figures to resolve loan transaction issues.
3. Capacity to identify potential problems quickly and find effective resolutions.
4. Able to balance team and individual responsibilities while promoting energy, positive attitudes and building morale.
5. Ability to effectively prioritize tasks and maintain order.
6. High degree of accuracy and attention to detail.
7. Excellent oral and written communication skills.
8. Capable of establishing and maintaining effective work relationships, both internally and externally.
9. Working knowledge of Microsoft Office products, specifically Word and Excel.

Preferred Education and Experience

1. Bachelor's Degree or more than 5 years of related experience.
2. Management Experience
3. Experience in managing TRID-compliant loan workflows

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.