Supervisor, Community Programs

Supervision:

• Supervise and manage the Navigation / Community Health Program staff in Charlestown, including Community Health Workers, and Medical Interpreters
• Carry a CHW patient caseload
• Work closely with the MGH Equity and Community Health Department Managers on continuous process improvement of various aspects of the programs and on professional development of staff.
• Work closely with Health Center personnel to facilitate a culturally sensitive and welcoming environment for patients, staff, and providers
• Ensure quality of staff work by connecting provider, patient, leadership, and community agency feedback and by closely monitoring program evaluation efforts.
• Support staff development and enhancement of skills, so staff excels and avoid burnout.
• Provide constructive shadowing and on-the-job training to support staff and to help staff identify solutions and plans of action.
• Work with individual staff on conflict resolution and trouble shoot issues.
• Provide individual coaching and reflective supervision which supports staff and allows staff to talk through challenges or concerns with patients and promotes their growth as professionals.
• Ensure appropriate referrals and documentation in EPIC and other data bases as needed
• Conduct one-on-one meetings with each staff member on a routine basis and hold performance reviews annually.
• Lead internal initiatives to understand how to best meet the navigation needs of our patients. This includes but is not limited to heading the Patient Family Advisory Council and the Community Needs Committee.
• Recruit and train new candidates for positions as needed.
• Orient new staff to the MGH systems and closely monitor and guide their first three-month probationary period.

Administrative:

• Active participation in health center management teams and activities
• Lead program administration efforts, including strategic planning, managing programs, building and maintaining strong communication with diverse internal and external stakeholders and meeting all reporting requirements
• Oversee time keeping for staff
• Works alongside Administrative Director to participate in annual review process for staff as well as performance accountability
• Oversees preparation and dissemination of educational and informational materials such as brochures, bulletin boards and visual aids in collaboration with departments to address various public health concerns and topics

Programmatic:

• Work closely with programs' clinical liaisons to ensure that program work is most effectively and most appropriately helping health center patients
• Manage and assign referrals on EPIC Work queue to staff and review progress of cases in supervisions
• Clarify the ongoing goals and objectives of each program
• Meet all evaluation and reporting requirements including overseeing quantitative and qualitative data collection and analysis, including maintaining data bases and meeting benchmarks.
• Work with evaluation staff to determine outcomes of and to measure the results of the programs.
• Lead program improvement initiatives.
• Work with staff to implement program initiatives and special projects, including, but not limited to: trainings, communication, education and community outreach strategies.

Internal and External Relations:

• Collaborates heavily with MGH Equity and Community Health, following MGH model of community health work, leveraging existing work flows and best practices.
• Develop, engage, and maintain strong relationships with key stakeholders, including health center staff and providers and community agencies.
• Serves as the chair of assigned committees including but not limited to the MGH Charlestown Patient and Family Advisory Council and the Community Needs Committee.

Skills and Competencies

• Effective leadership skills with the ability to motivate individuals, to develop priorities, and to effectively implement strategies in order to address public health priorities and community health approaches.
• Experience in effectively supervising staff.
• Strong organizational development, problem-solving, and facilitation skills.
• A personal commitment to effecting change in urban, low income, and diverse communities.
• Demonstrated networking and partnership-building skills including experience working with diverse populations.
• Experience in working in a multicultural environment.
• Excellent written and oral communication skills.

• Strong analytic and computer skills.

• Must be highly organized, motivated, and able to work well independently and in a team setting.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)