Manager Parking Services - Parking Denton

TITLE

Manager, Parking Services

JOB SUMMARY

The Manager, Parking Services provides daily operational oversight for University Parking Services. This position is responsible for the coordination and oversight of customer service, permit sales, citation processing, and, and supports field operations. The Manager serves as the secondary administrator for the parking management system across the Denton, Dallas, and Houston campuses, and takes a lead role in planning and coordinating parking for all major university events. This role requires strong focus on financial accountability for daily transactions, exceptional customer services, and the effective management and development of full-time and student staff.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Director or Head of Department

Supervises: Coordinator, Parking office, Coordinator, Parking Field and Outreach Services, and Student Assistants

ESSENTIAL DUTIES - May include, but not limited to the following:

• Establishes clear job standards and effectively manages the recruitment, hiring, training, scheduling, and performance of front office and field staff.

• Develops and conducts ongoing staff training programs to ensure operations excellence and compliance with university policies.

• Serves as the secondary functional administrator for the parking management system.

• Manages system configuration, monitors data uploads from handheld units, and ensures data integrity.

• Develops and maintains necessary operations reports, including proficiency with Crystal Reports and/or SQL to support data analysis and decision making.

• Manages daily financial transactions for the department, including processing monies, balancing cash drawers, and conducting end-of-day audits to ensure accurate transactional accountability.

• Identifies and pursues collection of outstanding revenues, manages the student hold list, and ensures compliance with all cash handling policies.

• Supports enforcement of parking rules and regulations.

• Manages departmental correspondence (e.g. citation notices, permit information, appeal result notifications) and develops informational materials like brochures to communicate policies.

• Collaborates with other University departments to develop and execute comprehensive parking plans for special events. Responsibilities include recommendations for strategic re-allocation of parking assets, staffing assignments, and the deployment of necessary signage and equipment.

• Serves as a point of contact for escalated customer service inquiries and complaints to resolve conflicts and concerns from students, faculty, staff, and campus visitors with professionalism and sound judgement.

• Oversees the development and delivery of presentations on parking regulations and services to campus groups, including at new student orientations, ensuring alignment with university goals.

• Develops educational campaigns to promote understanding and voluntary compliance with parking policies, to ensure effective implementation.

• Supports parking services at the Dallas and Houston campuses by managing policy and system administration remotely from Denton.

• Travels to the Dallas campus as needed, approximately twice per month for enforcement and high-profile events, to ensure a visible and effective parking services presence.

ADDITIONAL DUTIES

• Performs other duties as requested.

EDUCATION

High school diploma or GED is required. An associate or Bachelor's degree in Business Administration, Public Administration, or a related field is preferred.

EXPERIENCE

Requires a minimum of five (5) years of progressively responsible experience in a relevant field. Relevant experience includes roles in parking management, business operations, retail management, hospitality, or other fast-paced, customer-focused operational environments. A minimum of two years direct supervisory experience including responsibility for hiring, training, and performance evaluation is required.

The number of years of required experience may be met by a combination of education and experience:

* With an Associate's degree, three years of relevant experience is required.

* With a Bachelor's degree, one year of relevant experience is required.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Knowledge of parking laws and regulations, including Texas Motor Vehicle Code, Texas Education Code, and relevant local ordinances.

• Demonstrated ability with cash handling, daily financial reconciliation, and reporting.

• Strong computer skills, including using enterprise-level management software (e.g. POS, inventory, scheduling systems).

• Excellent conflict resolution and interpersonal communication skills.

• Ability to work in a university or municipal parking environment.

• Skill with a parking management solution.

• Knowledge of creating reports using Crystal Reports or SQL.

• Skill in managing and mentoring employees.

• Skill in coordinating large-scale events.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.

All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.