Fleet Support Coordinator I

Accountable for handling fleet interactions with as few touch-points as possible. Monitors shipments in progress and intervening when needed. Required to document interactions as appropriate for follow up. Utilizes effective listening skills in an effort to understand and respond to the needs of the fleet. Quickly changes direction and prioritizes work in a fast-paced, highly demanding work environment.

Essential Functions

• Provides a professional and courteous engagement with independent contractors and outside carriers in order to create a positive fleet experience.
• Communicates through multiple channels (Email, telephone, systems, etc.)
• Responds to basic contractor questions, requests, or issues and provide an appropriate solution. Escalates when needed.
• Monitors the progress of all shipments and intervenes or alerts customer service of issues as needed.
• Documents key contractor, driver, and carrier interactions in the freight management system.
• Performs other duties as assigned.

Minimum Education

High school diploma or GED required

Minimum Experience

0-1 years customer service experience

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $14.40- $19.00 depending on experience

Additional Details:

Headquartered in Northeast Ohio, we are a multiple-time NorthCoast 99 award recipient, recognized as a top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.

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FedEx Custom Critical is an Equal Opportunity Employer including, Vets/Disability.

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