Director of Information Technology Services - WVU Potomac State College (Keyser)

WVU Potomac State College (Keyser) is currently accepting applications for a Director of Information Technology Services.

About the Opportunity

The Director of Information Technology Services leads the Information Technology Services (ITS) Department for the Potomac State College campus. The Director provides advanced knowledge and direction in project oversight in research, design and development of complex information technology projects critical to the mission of administrative and academic areas and provides general assistance to management professional technologists in support of IT project proposals, presentations and budgets.

The Director works with WVU Main Campus ITS and independently to ensure that all IT functions on the WVU Potomac State College campus operate and run smoothly as possible and that all WVU ITS security policies and procedures are known and followed.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

• Lead others and/or provide expertise in project management for high-level University network, system, application, and/or ongoing technical projects. Supervise the WVU PSC IT staff and IT student workers on the WVU PSC campus
• Serve as the liaison between WVU PSC and WVU ITS. Serve as the PSC representative on information technology related projects as needed
• Independently and/or as part of a team, plan, coordinate, conduct and implement a wide variety of complex systems analyses, including databases, applications, systems, and Zoom
• Oversee telephone administration, CBord administration, Intune, Azure, and networking support activities as necessary to maintain information technology systems, processes, and projects
• Maintain currency in advancements in information technology and enhance existing skills
  Follow policies, processes, procedures and associated documentation in compliance with development and cybersecurity standards, federal and university privacy, confidentiality, and cybersecurity guidelines relative to securing personal information (PII) (generated, stored and/or transmitted electronically) maintained in supported systems. IT Security - Cybersecurity, IT policies and standards
• Prepare technical documentation, including interpretation of business rules, flow charts, logic diagrams, and code, according to industry documentation standards
• Develop, implement and maintain University infrastructure systems and equipment
• Develop and maintain detailed records and documentation, including maintenance, error, repair and records, development, implementation, and performance standards and rules, system cost estimates and analysis, equipment and software maintenance contracts, etc.
• Maintain IT asset life-cycle management. Participate in strategic planning
• Individually and/or as part of a team, plan and develop the methodology for completing assignments, resolve all conflicts which arise, and coordinate with other professional technologists as needed
• Serve as the Data Center Coordinator
• Provide technical training as necessary for the employees and students on the Potomac State College campus
• Other duties as assigned

• Bachelor's Degree
• A minimum of five (5) years of experience in the following:
  • Delivering and supporting applications with stringent security requirements
  • Design, installation and implementation of infrastructure systems and equipment
• Any equivalent combination of related education and/or experience will be considered
• All qualifications must be met by the time of employment

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to interact at all organizational levels and with technical staff, managers, and end-users
• Strong communication skills in English, both oral and written
• Demonstrated ability to prepare technical documentation and justify approach used, resolve complex issues, explain and/or train staff on technical features of an application or process, and the ability to express technical information to non-technical users as well as gather information from them relating to system development to meet their business needs
• Demonstrated ability to work and communicate in challenging situations
• Strong analytical skills to be able to research, analyze, detect, and technically correct errors within in-house developed processes
• Demonstrated ability to reason logically, analyze and solve problems
• Ability to define procedural problems, collect and evaluate data, draw valid conclusions, and project consequences of various alternative recommendations
• Demonstrated ability to manage multiple tasks and prioritize as needed
• Demonstrated ability to take direction from peers for the purpose of a project
• Initiative and motivation to request, accept, and complete tasks as required
• Demonstrated experience in delivering quality, user accepted, completed task(s) on time
• Demonstrated ability to work as a lead or a member of a team of diverse skill levels and expertise from multiple areas; functioning in an optimum role for team success
• Broad knowledge of computer security issues, requirements, and trends, including an awareness of information security laws (such as HIPAA, FERPA) and accepted industry practice
• Proven experience with development/troubleshooting/maintenance tools
• Proven experience with specific software and hardware environments
• In-depth knowledge of general office software including word-processing, database, and spreadsheet applications (prefer Microsoft Office including Word and Excel)

Valid driver's license

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.