Application Customer Support

Job Location: Portland, OR or Westminster, CO (In-office)

Our Department: AECO

Are you a software-savvy person passionate about troubleshooting and fixing problems?

Do you like to be part of a core team that works directly with customers and solves their critical problems live?

What You Will Do

The Application Support Specialist serves as primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Viewpoint's construction accounting and project management software, as well as other point solutions. This includes supporting customers using AI-driven product features and leveraging AI-powered tools to enhance support efficiency and effectiveness.

• Assists customers with use of Viewpoint software core product(s) and point-solutions: Vista, Procontractor, and Spectrum
• Monitors, tracks, and documents customer support calls and related activities in a CRM system
• Uses SQL Query, reporting tools, and spreadsheets to examine underlying data
• Utilize internal AI-powered tools to analyze customer issues and expedite problem resolution
• Develops content for an AI based case resolution solution to assist customers with common questions and problems
• Serves as an on-call resource for International calls as part of normal department rotation, as assigned

What Skills & Experience Should You Bring

• Ability to quickly develop and maintain a high level of knowledge of (Viewpoint) software products and remain expert on current product knowledge both from an internal and from a user perspective.

• Demonstrated ability to empathize with customers, actively listen; ability to always defuse situations rather than intensify one.

• Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.

• Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.

• Demonstrates accuracy, thoroughness, and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information.

• Well-organized, self-directed team player. Remains open to others' ideas, and exhibits willingness to try new things.

• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.

• Demonstrates a basic understanding of AI agents and their usage.

• Has a willingness to think outside the box in regards to how AI tools can be used to make case handling quicker and more efficient.

• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

• Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, and customers.

• Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.

• Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

• Bachelor's degree, preferably with an emphasis in business, accounting or other relevant discipline or relevant experience.

About Our Trimble Viewpoint

Trimble Viewpoint construction software solutions, part of Trimble Connected Construction, allow contractors to better manage projects, processes, and people, using the data gathered to lower risk and improve margins. With more than 40 percent of the ENR 400 on our platforms, Trimble Viewpoint innovations transform the construction industry by connecting operations across financial and HR systems, project management tools, and mobile field solutions.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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