New

Patient Service Coordinator Orthopedic Surgery

Massachusetts General Hospital
United States, Massachusetts, Danvers
104 Endicott Street (Show on map)
Oct 23, 2025
Front Desk (75%) Welcome patients and manage check-in/check-out efficiently Verify patient identity, insurance, and referral details Collect co-pays and assist with forms and questionnaires Help patients enroll in Patient Gateway and update visit status in EPIC Direct patients to radiology or casting as needed Keep patients informed about wait times Schedule follow-up appointments and provide visit summaries Clinic Support (25%) Prepare patient charts and review schedules for accuracy Assist with referrals, documentation, and scanning medical records Manage iPads for patient surveys and help with phone calls Open/close clinic and provide lunch coverage Maintain a clean, professional front desk area Attend staff meetings and support other team members as needed Competencies and Abilities Required: Excellent customer service and communication skills Can work well as a team player Always maintains professionalism Basic computer skills necessary to use computerized scheduling/billing systems Good grammar and spelling Ability to deal effectively and courteously with a diverse group of internal and/or external customers Good organizational skills required to handle multiple tasks in busy environment Ability to problem solve and adapt to flexible work hours Ability to maintain customer service standards and work with minimal supervision Is able to function efficiently and independently in a busy clinic setting EDUCATION: BA/BS preferred. EXPERIENCE: 1 year of administrative experience in a health care setting preferred. Epic experience strongly preferred. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.