New

Insurance Analyst Lead

Cone Health

United States, North Carolina, Greensboro

Oct 23, 2025

The Insurance Analyst Lead is responsible for insurance follow up activities and work queue maintenance, appointment scheduling, patient billing calls, and insurance medical records request / chart reviews. Working under direct supervision, this position also is responsible for finding Explanation of Benefits for any claim 31-60 days or older.

Strongly preferred: Experience in EPIC, medical billing and claims review, coordination of benefits, and varied aspects of the revenue cycle process.

Identifies and resolves any claims processing issues such as appeals, medical record requests, coordination of benefits questionnaires and pre-existing condition questionnaires.
Handles follow up on denied claims and resolves claim issues timely to keep accounts out of the 60+ days aging category.
Posts insurance payments including checks and Electronic Remittance Advice (ERA).
Responds to patient account inquiries; counsels patients financially regarding outstanding charges and effectively resolves problems with excellent customer service skills and etiquette.
Serves as the liaison between payment posters and Revenue Cycle Management (RCM) on all aspects of revenue cycle.
Performs other duties as assigned.

EDUCATION:

Required: High School Diploma or equivalent

EXPERIENCE:

Required: 1 year

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.