Director of Housing & Residence Life

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.

Job Summary:

Job Description:

Strategic & Operational Leadership

• Provide strategic vision and direction for NEIU Housing and Residence Life in alignment with institutional priorities and values.

• Oversee day-to-day operations of the 440-bed NEST residence hall, including assignments, service contracts, key control, move-in/move-out logistics, safety protocols, and crisis response.

• Manage the annual housing budget, including rent analysis, forecasting, and expenditures aligned with institutional and divisional priorities.

• Develop and manage housing partnerships, including vendor and contract oversight.

• Serve on the Division of Student Affairs Leadership Team and contribute to university-wide initiatives.

Supervision & Staffing

• Supervise professional and paraprofessional housing staff, including Assistant Director, Residence Hall Director, Leasing Managers, Resident Assistants (RAs), and Desk Assistants.

• Create a supportive and inclusive working and living environment, focusing on equity, professional development, and performance evaluation.

• Participate in an after-hours on-call rotation to support residential operations and emergency management, and serve as a senior student affairs liaison to the University Police.

Student Engagement & Success

• Design and implement residential programs that support student engagement, leadership development, inclusive excellence, and academic persistence.

• Partner with faculty and campus departments to integrate living-learning initiatives, wellness supports, and community standards.

• Collaborate with Student Counseling Services, Disability Services, and Student Conduct to support holistic student development.

Technology, Systems & Analytics

• Lead implementation and utilization of a Housing CRM system (eRezLife or StarRez) and integration with Ellucian/Workday systems.

• Ensure data-informed practices through nightly system updates, occupancy dashboards, and satisfaction assessments.

Facilities & Risk Management

• Collaborate closely with the Executive Director of University Facilities to coordinate maintenance, housekeeping, capital improvements, and preventive maintenance schedules.

• Coordinate with the NEIU Chief of Police for building entry protocols, safety coverage, risk assessments, and incident response planning.

• Participate in annual room inspections, health & safety checks, and long-term facilities planning.

Marketing, Recruitment & Communications

• Oversee the marketing, outreach, and communications plan for Housing, including website, social media, tours, and promotional campaigns.

• Collaborate with Enrollment Services and University Marketing to align housing efforts with recruitment goals.

Assessment & Continuous Improvement

• Monitor departmental effectiveness through surveys, focus groups, occupancy data, and benchmarks.

• Present quarterly housing updates to the President's Cabinet and annual reports to the Board of Trustees.

• Support continuous improvement efforts through policy reviews and training.

Minimal Qualifications:

• Master's degree in Higher Education Administration, Student Affairs, Counseling, or a related field.

• Five or more years of progressive experience in university housing or residence life.

• Proven leadership and supervision of housing operations and residential education programs.

• Demonstrated experience with budget development, housing CRM implementation (e.g., StarRez, eRezLife), and emergency response.

• Strong interpersonal skills, including collaboration, conflict resolution, and student advocacy.

PREFERRED QUALIFICATIONS

• Experience managing or transitioning from a P3 or third-party housing partnership.

• Live-in professional or residence life experience.

• Experience working in an urban, commuter-serving, or minority-serving institution.

• Knowledge of risk management, FERPA, Title IX, ADA, and Clery Act compliance.

• Experience with campus master planning and capital project development.

This position requires a background check.

Salary Range

Benefits

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit ourEmployee Benefitspage to learn more about our comprehensive benefits packageincluding health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

Transcripts

Copies of unofficial transcripts are accepted; however, official transcripts for all earned degrees will be required of candidates selected for final interviews.

Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals.Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.