Manager Core Operations and Services

Responsible for managing the core banking, database management, and related systems and team to provide the best possible service for LFCU members and employees.

Implements policies and procedures to provide the highest level of quality, reliability, and security for LFCU's primary computer system.
• Maintains and implements the scheduled completion of core banking system work.
• Oversees the database administration efforts, including analysis and implementation of on-premise and cloud solutions for IT initiatives and vendor-provided systems.
• Oversees system administration for the core banking system and adjacent systems to ensure secure, reliable, and efficient operations.
• Manages interchange of data between LFCU and its vendors effectively and securely.
• Works with peer LFCU teams and vendor partners on integration efforts
• Manages the performance and maintenance of systems and applications under management while maximizing system availability.
• Leads the business resumption planning and testing of core banking system and other relevant systems and applications under management, validates the adequacy of the plans, and adjusts plans to meet organizational RTO and RPO objectives.
• Analyzes and recommends the adoption of improvements to core banking and related system operations to improve accuracy, efficiency, and support of the Credit Union's goals.
• Responsible for Change Management on the LFCU core banking system and all related facilities/systems.
• Develops annual objectives and budgets and leads the department to accomplish approved objectives within the approved budgets.
• Development, quality, and quantity of work, and service to other employees and members.
• Fosters an atmosphere of cooperation and collaboration among department staff and with other departments.
• Manages relationships with vendors to ensure maximum benefit for the Credit Union, its members and to achieve departmental goals.
• Manages the services and relationships with the backup facilities and service providers.
• Identifies, analyzes, develops, and implements process automation solutions for core banking system and other departments.
• Oversees automated processes for operations, ensuring best security practices are followed, and automated process schedules and uptime are maximized.
• Selects, purchases, and implements hardware and software for Core Banking System used for the Credit Union's primary business.

• May have a combination of education and/or 4 or more years of directly related technical managerial experience.