Director Payroll Services

Concentra is recognized as the nation's leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of
America's workforce, one patient at a time. With a wide range of services and proactive approaches to
care, Concentra colleagues provide exceptional service to employers and exceptional care to their
employees.

The Director of Payroll Services will be responsible for all payroll activities associated with payroll
operations for Concentra, including physician and nonphysician payroll (approximately 14,000
employees). They will manage the production payroll operation utilizing two platforms, Oracle EBS and
ADP. General responsibilities include, but are not limited to, building, managing, and leading a highly
skilled and motivated team; implementing and refining processes and procedures; defining and
implementing internal controls; leading all merger and acquisition payroll due diligence and integrations
and being accountable and responsible for the payroll operations on a daily basis.
The position will report to the VP, Transition Services, and will lead a team at the corporate office,
including in-office and remote workforce. The Director of Payroll Services will bring a demonstrated
history of managing people and systems to deliver support and solutions to the business.
The role will require strong relationship building and negotiation skills and management of all applicable
external service providers in connection with these functions.

* Manage and administer the timely, accurate company-wide payroll production and payroll operations for multi-location and multi state company.
* Responsible for the accounting for payroll taxes and other payroll deductions in coordination with Accounting.
* Manage all payroll specific vendor relationships such as tax, garnishment, pay card and employment verification.
* Oversee any legacy payroll systems until fully integrated to the core HRIS platform for Concentra, applying all processes, controls and other core activities.
* Ownership of the budget for payroll administration.
* Handle special projects, taking full responsibility for the administration and integrity of the project.
* Responsible for hiring, managing, developing and coaching staff of approximately 12-15 colleagues.
* Lead and mentor staff to handle day-to-day job duties in a positive and motivating environment.
* Development and enhancement of all payroll policy and procedures utilized by internal department and field management.
* Continued enhancement of process functionality based upon management direction and focus on self-service technologies.
* Monitoring and maintenance of all key internal controls for payroll service activities.
* Work with end users to identify opportunities for automation and/or streamlining of current
activities within the application(s).
* Support of communication with vendors on export requirements and change management on integrations.
* Drive initiatives to enhance the overall client experience, ensuring high levels of satisfaction and retention.
* Drive development and monitor key performance indicators (KPIs) and metrics to assess payroll performance and ensure service level agreements (SLAs) are met

This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.

Education Level: Bachelor's Degree
Degree must be from an accredited college or university.

Education Details:
* Master's degree preferred
Certifications and/or Licenses:
* Certified Payroll Professional (CPP) preferred
Experience in lieu of required education is acceptable: Yes
Continuing education is required to maintain license and to perform job: No

Customarily has at least the following experience:
5 years
* 5-10 years management experience in multi-location, state environment with 4,000+ employees
* Technically adept with required software applications including but not limited to Oracle, Kbase,
Microsoft Excel and Microsoft Access. Experience with other in-house HR/Payroll applications a
plus.
* Experience with system setup, maintenance and interfaces to payroll application.
* Working understanding of underlying table structures and architecture.
* Current knowledge of payroll laws and regulations.

* Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
* Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
* Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
* The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
* Team player with a cooperative attitude.
* Represents Payroll team effectively and professionally in all circumstances and situations with the organization, colleagues, management, internal/ external customers and vendors.
* Acts as a liaison and facilitator exhibiting strong leadership to advance initiatives and ensure collaboration between Corporate and field organizations.
* Consistently demonstrates and embodies high integrity, morals and values.
* Sets high performance standards and challenging goals for functions and groups.
* Leads and manages other leaders to deliver exceptional performance.
* Displays and conveys a pro-active, positive and confident management style and philosophy.
* Holds self and team accountable to execute projects, meet deadlines and milestones within project scope.
* Inspirational and motivational leader to ensure the success of the individual employee and the Payroll team.
* Analyze data and recommend solutions, prioritize, and work under pressure.
* Handle multiple deadlines and maintain confidentiality of information.
* Effectively manage multiple projects, deadlines and initiatives simultaneously with ease (and sense of calm) and the ability to re-prioritize quickly.
* Ability to effectively enable Payroll, Benefits, IT, Finance, and HR teams to work collaboratively.
* Manage the administrative requirements of company-wide payroll services including payroll processing, time analysis and tax filing.
* Highly refined leadership and management skills - able to inspire, motivate and coach colleagues to success.
* Results and resolution oriented - high sense of urgency.
* Both strategic and tactical in experience, style and aptitude.
* Financial expertise - outside of processing and administering payroll function.
* Promotes, embodies and sets the standard for customer service excellence (internal and external).
* Strong team player and promoter of team skill development.
* Relationship builder, manager and facilitator - colleagues, internal clients/partners and external vendors/partners.
* Ability to thrive in a high-paced, extremely energetic environment driven by self-motivation and self-initiative.
* Views talent development and coaching for team members as a strategic imperative and establishes organizational processes to attract and retain best of class talent.
* Leverages talent from other areas and works collaboratively with other department leaders as necessary to attain results.
* Champions continuous improvement of Payroll processes and individual capabilities and expectations for the team.

Budget Responsibility Details
* Manage overall Payroll department budget, including budget planning, actuals vs. budget, etc.

While performing the duties of this job, the employee is continuously sitting for extended periods,
frequent walking, and occasional standing. May continuously utilize hands and fingers for typing, flex or
extend wrist to perform other job-related tasks. The employee is continuously required to use hands and
fingers to feel, handle, or operate PC, office equipment and/or other equipment. Due to the nature of this
position, an employee can expect heavy computer usage requiring wrist flexion/extension for at least 8
hours per day. Occasional stooping, pushing, pulling, reaching, or overhead reaching, and climbing in the
performance of work. The ability to hear and understand with clarity and detect sound, and have
conversations with staff, customers, management, etc. Hearing within the acceptable range for telephone
and in-person contacts. Normal or corrected vision to acceptable levels for office work. The ability to
lift/carry up to 10 pounds.

The mental demands described here are representative of those that must be met by an employee to
perform the essential functions of this job successfully. In this position, the employee may have imposed
pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and
unpredictable situations and to handle confidential and sensitive information and situations with care.

Minimal overnight travel up to 10% by land or air may be required of employee in this position. While
travelling the employee may encounter varying weather conditions, road and walking surfaces and will
need to adjust to those conditions (i.e., inclement weather, slippery surfaces, wet surfaces, uneven
surfaces, humid, cold or hot temperatures, etc.) Also, while travelling the employee will need to adjust to
the physical demands that may include: lifting to place luggage in overhead bin(s), standing in line(s),
walking, sitting for unknown periods of time, and other physical demands that travelling may impose on a
person.

Concentra provides equal employment and affirmative action opportunities to applicants and employees
without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin,
pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc.
complies with applicable state and local laws prohibiting discrimination in employment in every
jurisdiction in which it maintains facilities.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or
responsibilities required for this position.