Manager, Process Optimization and Marketing Operations

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Process Optimization and Engineering is a pivotal division within Marketing Operations, dedicated to redefining how Elastic scales its marketing systems, data, and processes. The team focuses on intelligent, strategic, and scalable solutions that drive continuous advancement and operational excellence across global go-to-market teams.

As the Manager of Process Optimization & Engineering, you will lead cross-functional initiatives that improve lead management, campaign operations, and marketing automation. You'll own the strategy and execution framework that powers Elastic's marketing engine - driving alignment between Marketing, Sales, and IT while enabling your team to deliver efficient, measurable, and future-ready systems.

• Lead cross-functional collaboration across Marketing, Sales, and IT to define, prioritize, and implement scalable process improvements.
• Oversee analysis and optimization of lead and campaign metrics to improve data accuracy and system performance.
• Translate business objectives into actionable technical strategies, guiding teams in user stories, process design, and execution.
• Maintain clear system documentation, including process diagrams and workflows, to ensure transparency, consistency, and scalability.
• Establish standardized frameworks for gathering requirements, documenting processes, and managing change across Marketing Operations.
• Strengthen communication and alignment through project updates, enablement materials, and collaboration tools across global teams.
• Mentor and develop team members, fostering accountability, professional growth, and a culture of continuous innovation.

• 7+ years of experience in Marketing or Sales Operations, with at least 2+ years in a team lead or managerial capacity.
• Deep understanding of marketing technology stacks and operational systems, with hands-on, admin-level experience in Marketo and Salesforce.
• Proven track record in designing, optimizing, and implementing technical processes that enhance lead management, campaign execution, and data integrity.
• Strong background in cross-functional leadership, guiding teams through complex, multi-stakeholder projects.
• Dedication to thoroughness and effective execution, with a strong ability to take accountability for outcomes.
• Strong interpersonal and communication skills with the ability to adjust the level of detail depending on the audience.
• Data-driven decision-making, including using available data or establishing new processes to gather necessary information for informed decisions.
• Undergraduate degree or equivalent experience in marketing, computer science, or related field.
• Comfortable working on a fully distributed team

Compensation for this role is in the form of base salary.This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below.In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$106,900-$169,100 USD

The typical starting salary range for this role in the select locations listed above is:

$128,200-$202,700 USD

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co.We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster;Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People's Republic ("DNR"), and the Luhansk People's Republic ("LNR"). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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