CoPilot Product Owner

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The M365 CoPilot Product Owner reports directly to the AVP of Cloud and Systems Services helps shape the vision, strategy, and future development of the enterprise AI copilot platform. You will be the crucial link between our priorities and technical execution, this leader ensures that the platform delivers value across the organization. By partnering with partners from engineering, data science, security, and business teams, the product owner guides the adoption, governance, and continuous improvement of AI copilot technologies.

You will work remotely from any of our approved states. #LI-Remote

What You'll Do:

• Develop a strategic vision and roadmap for the AI copilot platform, ensuring understanding of our goals and user requirements.
• Collaborate with business leaders and partners to identify challenges, set priorities, and build support for platform projects.
• Manage the platform's feature backlog, balancing value, technical practicality, and strategic direction.
• Establish and maintain governance frameworks-such as access controls, data security, and ethical AI guidelines -to ensure compliance and responsible use of the platform through the development of a governance committee.
• Promote platform adoption through the development of training materials for M365 CoPilot and new features, and the measurement of success with clear Goals.
• Promote communication between departments, engineering, and data science teams to translate our needs into platform features through a Community of Practice.
• Stay up-to-date on industry trends, AI advancements, and competitor solutions to keep the platform relavant.
• Performance Monitoring and Optimization: Define and track goals to evaluate the success, identify improvement opportunities, and improve cost-effectiveness.
• Find and address risks related to platform implementation, data privacy, and security.
• Other responsibilities as assigned.

What We're Looking For:

• 5+ years in product management or platform ownership, especially in AI, machine learning, or data-driven solutions.
• Bachelor's degree in Computer Science, Engineering, Business, or a related technical discipline.
• Experience with AI copilot technologies (such as Microsoft 365 Copilot, GitHub Copilot) or other large language model (LLM) platforms.
• Experience with major cloud services (e.g., Azure, AWS, GCP) and their AI offerings.
• Experience with Organization Change Management (OCM) applying structured change management frameworks to improve adoption and partner understanding.
• Experience with generative AI tools, prompt engineering, and orchestration of large language models.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources