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Front Desk Agent | State College Fairfield Inn

Shaner Hotels
United States, Pennsylvania, State College
2215 North Atherton Street (Show on map)
Oct 24, 2025
Shaner has an immediate opportunity at our Fairfield Inn & Suites, located in State College, PA. When visiting Happy Valley, choose Fairfield Inn & Suites State College for your business or leisure travel. Minutes from Penn State University, Bryce Jordan Center, Beaver Stadium and Medlar Field, our State College accommodations offer an ideal location and award-winning service. Our spacious guestrooms feature luxury bedding, a coffeemaker, high-speed Internet, and individual climate control. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.