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Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We DoThe Product Owner serves as the critical link between business strategy and technology delivery. Working closely with Product Managers, business stakeholders, and cross-functional delivery teams, this role ensures that business priorities are clearly translated into actionable work that delivers measurable outcomes. Unlike a Product Manager, this position is not responsible for setting product strategy or managing people - its focus is on execution, clarity, and delivery.
Key Responsibilities
- Partner with Product Managers and business leaders to translate product vision and priorities into clear deliverablesfor technology teams.
- Own and maintain the team backlog, ensuring that user stories and acceptance criteria are well-defined, understood, and aligned with business value.
- Prioritize work and make day-to-day decisionsthat balance stakeholder needs, technical feasibility, and customer impact.
- Collaborate with development, QA, UX, and operational partners to drive sprint execution and delivery, helping the team stay focused and productive.
- Facilitate discussions and clarify requirements, ensuring that business goals are met without overreliance on formal Scrum processes or roles.
- Represent the customer and business perspectivein technical discussions and design decisions.
- Support release readiness by validating that delivered functionality meets acceptance criteria and aligns with overall product goals.
- Provide ongoing feedback and insights to Product Managers and leadership regarding progress, risks, and opportunities for improvement.
Qualifications
- 3-5 years of experiencein a Product Owner, Business Analyst, or similar role supporting technology delivery.
- Strong ability to translate business needs into clear, actionable requirements.
- Proven track record of collaborating effectively across business and technology teams.
- Familiarity with Agile principles and iterative delivery, but comfortable working in environments without formal Scrum structures.
- Excellent communication and facilitation skills; able to balance detail with big-picture context.
- Strong organizational skills and the ability to manage competing priorities in a fast-paced setting.
The pay range for this role is $99,675.00 - $132,875.00 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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First American
sick time, 401(k)
Oct 24, 2025