Alliances - Partner Account Senior Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Alliances & Channels is the powerhouse behind one of the world's most dynamic partner ecosystems. We help global consulting partners accelerate growth by combining deep industry expertise with cutting-edge strategy, technology, and execution. Our team works directly with C-suite leaders at the world's largest GSIs to harness the power of the #1 AI CRM, turning data and AI insights into competitive advantage, market-shaping innovation, and client transformation at scale. Partner Account Managers are at the center of this mission-strategic leaders who align diverse stakeholders, drive AI-powered go-to-market solutions, and deliver measurable outcomes that fuel partner growth while helping Salesforce chart its course to $60B and beyond.

Do you want to be at the forefront of the AI revolution? Harness the power of the #1 AI CRM, unlock new value with data-driven insights, and co-create the next wave of innovation with Salesforce and Accenture.

PURPOSE AND OBJECTIVES

The Salesforce Partner Management GSI team powers growth with the world's largest Global Strategic Consulting Partners. We unlock new opportunities, accelerate pipeline, and drive adoption by bringing the full force of Salesforce's data and AI innovation to market. As a Partner Account Manager, you will co-lead the strategic growth of our flagship Accenture Alliance across Canada and the United States-spanning every industry, cloud, and application. This role is about impact at scale: shaping joint strategy with C-suite leaders, driving differentiated go-to-market plays, and ensuring our partnership delivers measurable outcomes, faster innovation, and stronger client success.

EXPECTATIONS AND TASKS

• Build executive relationships with Accenture Americas leadership and cross-functional internal and external stakeholders to drive joint success.

• Design and scale AI-powered go-to-market plays across industries and portfolios, ensuring alignment, consistency, and measurable impact.

• Shape and execute strategy: translate vision into actionable roadmaps, manage dependencies, and deliver high-quality outcomes.

• Leverage data and AI insights to identify opportunities, prioritize investments, and reframe challenges into solutions.

• Be a strategic storyteller: create compelling narratives that align executives, inspire teams, and influence decisions.

• Operate as player and coach: roll up your sleeves on content and governance while mentoring and enabling others to succeed.

• Lead in complexity: navigate ambiguity, influence without authority, and build alignment across diverse teams.

• Drive continuous innovation in one of Salesforce's most strategic alliances-unlocking growth, accelerating transformation, and shaping industry outcomes

KEY RESPONSIBILITIES INCLUDE:

Joint Growth Strategy
Partner with the AMER Lead and Global Accenture GM to design and refine a joint growth strategy focused on capacity and skills investments, co-selling initiatives, industry and cloud accelerators, and co-marketing programs. Drive execution through alignment, influence, and hands-on contribution-rolling up your sleeves when needed.

Business Model & AI Expertise
Demonstrate a deep understanding of Salesforce's evolving business model, the competitive landscape, and the transformative role of data and AI for Salesforce, our partners, and our customers.

Market Engagement
Activate Accenture's sales plays, product innovations, marketing initiatives, and industry assets to engage target markets. Collaborate with Salesforce OU leadership, enablement, marketing, industry, and field sales teams to drive measurable impact.

Stakeholder Collaboration
Foster alignment across internal and partner communities. Share best practices, successes, and lessons learned to scale initiatives. Partner effectively with Executives, Sales, Partner Sales, Partner Success, Marketing, Product, Legal, and Operations teams.

Team Leadership
Inspire and lead Partner Sales teams, Partner Account Managers, Partner Success Managers, Partner Marketing Managers, Chiefs of Staff, and other key stakeholders to achieve targets and exceed key success outcomes (KSOs).

Executive Communication
Influence and engage executives with clarity and impact. Communicate with curiosity, challenge the status quo, and drive positive outcomes. Strong presentation skills-including storytelling, Google Slides, and data visualization-are essential.

Business Reviews & Governance
Lead Quarterly Business Reviews (QBRs) at the AMER and OU levels. Establish governance and interaction models aligned with the FY27 operating framework, ensuring seamless collaboration with OU Alliance teams and leadership.

Reporting & Analytics
Define and manage reporting requirements for internal and external stakeholders, ensuring insights are actionable and data-driven. Familiarity with the Salesforce platform and Tableau dashboards is highly valued.

Escalation Management
Proactively identify, navigate, and resolve partner and internal escalations with speed and precision.

Problem-Solving & Adaptability
Excel in high-ambiguity environments, using flexibility, creativity, and strategic thinking to reframe and resolve complex challenges.

Additional Responsibilities
This list is not exhaustive; responsibilities may evolve based on business needs.

KEY QUALIFICATIONS

Strategic Partnership Leadership

• 5-10+ years driving impact in large-scale partner ecosystems, with a proven track record of building differentiated, high-value relationships at the C-suite level.

Revenue Growth & Market Impact

• Demonstrated ability to deliver outsized revenue growth through innovative partnerships, co-selling strategies, and data/AI-driven go-to-market plays.

AI, Data & Product Expertise

• 5+ years of experience in Data, AI, and CRM solutions, with deep knowledge of market trends, emerging technologies, and Salesforce innovations such as Agentforce360 and Data360.

• Strong ability to translate technology into customer value propositions and industry-specific use cases.

Leadership & Team Building

• Experienced in leading and inspiring high-performing, matrixed teams across sales, alliances, and product.

• Committed to mentoring, developing talent, and fostering a culture of collaboration and innovation.

Executive Influence & Stakeholder Management

• Skilled at navigating complex, global stakeholder environments and influencing without authority in fast-paced, dynamic settings.

Complex Problem Solving & Strategic Thinking

• Comfortable operating in high-ambiguity environments, with the ability to think critically across multiple levels of abstraction and design innovative solutions.

Analytical & Program Management Excellence

• Strong analytical, organizational, and program management skills.

• Uses data-driven insights and AI analytics to inform decisions, optimize investments, and drive measurable outcomes across cross-functional initiatives.

LOCATION AND TRAVEL

Location: New York, San Francisco, or Chicago

• Office Flex: 3-4 days per week in-office (excluding travel or partner site visits)

• Willingness to work across multiple U.S. and international time zones

Expected Travel: up to 25% (subject to company travel policies)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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