Level 1 Application Support Technical (remote)

Build your best future with the Johnson Controls team!

FM: Systems, now a part of Johnson Controls (JCI), provides workplace management technology and solutions that enable facility and real estate teams to identify, plan and deliver the ideal workplace for every employee. Our broad solutions portfolio of software and hardware, specializing in space management and optimization, assets and maintenance, strategic real estate planning, resource scheduling, as well as projects and sustainability, empowers our clients to gain insight into how their facility space is performing, how they enhance efficiency and crate an employee-centric workplace. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through significant work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care.

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

The Level I Application Support Specialist provides technical support for FM: systems' OpenBlue Workplace software applications. We are looking for a self-motivated individual that is eager to learn new technologies and provide timely assistance on easy to moderately difficult client issues. This individual will possess exceptional customer service skills, verbal and written communication skills, a curiosity and desire to continually expand product and domain knowledge, and excellent phone and email etiquette. This is a remote opportunity for candidates based in the US.

How you will do it

• Participate in day-to-day operations of handling support tickets from clients via phone, email, portal, and on-line chat.

• Facilitate effective and proactive communications with both internal and external customers.

• Triage FM:Systems' OpenBlue Workplace and third-party integration support issues; understand when to collaborate with team members and/or other internal teams and when to escalate.

• Solve issues by using and programming SQL statements and queries.

• Contribute to knowledgebase articles and FMS OpenBlue Workplace Community.

• Maintain and continue to develop in-depth knowledge of FM:Systems' OpenBlue Workplace products and services.

What we look for

Required

• Customer-friendly communication and attitude.

• Ability to multi-task and work with team to meet deadlines.

• Strong verbal and written communication skills.

• Strong analytical skills, attention to detail - a problem solver.

• 1+ years' experience in client support and/or web application development.

• Command of MS Office applications.

Preferred

• Familiarity with standard CRM / ticketing system.

• Certifications in areas such as MSCE, MSCA, MSDBA, MCAD, MCSD.

• Database Technologies: SQL Server or other Relational DB familiarity.

• Bachelor's Degree or equivalent demonstrable experience in a technical field.

• Microsoft Server and Network technologies: IIS, SQL Profiler, PerfMon or other monitoring tools.

• Familiarity with AWS environment.

• Ability to triage and troubleshoot network issues.