Coordinator Gift Services

The Coordinator of Gift Services at Children's Hospital Colorado Foundation (Foundation) is responsible for processing donations made to the (Foundation) and runs procedures related to the output and updating of information from the Foundation's Blackbaud CRM constituent database; enters and maintains constituent biographic and demographic information into the database; runs procedures to output and / or update information. Other duties include special projects and working at off-site Foundation events, as assigned. This position will focus on the CRM/LO integration. This position will report directly to the Director, Gift Services in the Foundation.

Additional Information
Department Name: CHCHS Foundation
Job Status: Full time, 40 hours per week.
Shift: Shift is Mon-Fri days - 8a-5p - occasional after hours, paid and as planned and scheduled

Duties & Responsibilities

• Process gifts
  *Process donations under $10,000
  *Serve as back up for gifts $10,000 and above
  *Keep GS team informed and on task regarding items on Batch Log
  *Process Benevity report monthly
  *Keep GS team informed and on task regarding items on Batch Log
  *Record Estates in progress Gifts in CRM
  *Serve as back-up for Planned Gift entry
• Maintenance of database information
  *Prepare Standard Operating Procedure (SOP) and cross train GS staff on applying Major Giving/employee giving gifts accurately
  *Confirm matching gifts (submit matching gifts as needed) and add matching gift claims to CRM
  *Point of contact for MG/Employee giving
  *Establish matching gift company relationships in CRM
  *Maintain login information for matching gift company database
  *Adjust gift records that are less than $10,000 and with focus on recurring gifts -- Follow-up with Foundation staff and donors on missing information
  *Perform data cleanup projects
  *Maintain data integrity by correcting biographical information, including updating address, creating new constituent records, correcting dupes, etc.
  *Create and maintain constituent records
  *Clean up Deceased Spouse/Partner records via weekly audit query
  *Process and respond to chargeback notices
  *Set up and maintain tribute records/deceasing constituents/adding obituaries
  *Run daily/weekly/monthly audit queries for data clean-up
  *Run Crowdfunding queries weekly to add any new tributes from CF pages and additional restrictions for certain gifts
  *Move crowdfunding gifts to final designations - manually or through a global change
• Administer procedures related to the updating and extraction of information in CRM
  *Download ANB lockbox image files and prep batches for processing (daily)
  *Download ANB ACH/wire image files and prep batches for processing (daily)
  *Confirm that batch log totals agree with CRM batch totals/reconcile discrepancies
  *Generate pledge reminders monthly
  *Send monthly pledge push reminder to all Foundation Field Staff
  *Generate receipts (daily)
  *Partner with Donor Relations to ensure tribute notifications are mailed once per week
  *Lead for End of Year Statement preparation
  *Assist Coordinator of Gift Planning and review GIS's before final submission to be added to CRM
• Special Projects and Duties
  *Assist Director of GS to create/write SOP for new pledge reminder process
  *Point of contact for GS between Gift Planning department
  *Paid to attend and work special events such as Courage Classic
  *Monitor and respond to GS Help questions
  *Point of contact for MG/Employee giving
  *May be asked to work paid overtime depending on volume of activity and special needs
  *Assist with other projects as needed or assigned by Director of Gift Services
  *Cross train with other Gift Processing team members to assist or cover specific duties as volumes or other circumstances, as needed (e.g., paid time off)
  
  

Minimum Qualifications

• Degrees

  • AA/AS or at least 2 additional years of direct work experience

• Experience
  • At least 2 years' direct customer experience working in a role that applied daily system use in a CRM with the skills and abilities needed for data entry and data processing. The following skills and abilities will be applied in this job:
    * Direct experience and knowledge of data processing with knowledge of business systems.
    * Maintaining and enhancing a constituent database and data entry procedures.
    * Ability to collaborate effectively with a diverse body of professional colleagues, staff, and external customers.
    * Ability to learn new software and consistently follow procedures.
    * Proficient in Microsoft Office365.
    * Common knowledge of fundraising best practices and procedures.
    * Outstanding attention to detail and commitment to quality.
    * Accurately and efficiently type and complete data entry with little to no error.
    * Must be able to manage time well, particularly while managing competing priorities.
    * Must be able to work both independently and as part of a group.
    * Adept at problem solving, critical thinking, and using judgement in situations that require sensitivity and tact.
    This job maintains a high level of confidentiality and will need to work independently and be willing to take responsibility for autonomous actions and be a positive team player who is willing to go beyond daily duties to help the Foundation achieve overarching goals.
    
    
• Equivalency
  • (including two years + of minimum work experience) for a total of 4 years of directly related experience if no AA/AS degree.
    
    
• Competency
  • CORE COMPETENCIES: Different from trained skills, work experience, and/or education, these are the applied technical, functional, and/or adaptive qualities and abilities that an individual contributor will need to be successful in this job. (Standard requirement is at least five (5) and no more than ten (10) key attributes that are necessary to perform the duties of the job).
    1. Customer/Client Focus - Ability to keep constituents informed and supported: delivering quality with kindness and efficiency on service commitments and collaboration with others.
    2. Critical Thinking - Able to anticipate needs and apply discernment with a self-led approach to solution-based ideas; using information gathered and thoughtful process.
    3. Problem Solving - Demonstrating the ability to evaluate situations and find effective solutions, using applied evaluation and analysis skills.
    4. Professionalism - Represent the Foundation as a qualified, confident, and respectful team member: display confidence and ability needed with internal and external interactions.
    5. Organizational Abilities - Ability to use mental capacity, physical space, and energy effectively to reach the designed outcome; achieve maximum productivity, prioritize projects, and stay on track.
    6. Communication Proficiency - Conveying verbal and written information in articulated ways that are clear and concise; connecting information to and with individuals or groups in an engaging manner: using active listening to learn and share ideas.
    7. Interpersonal Skills - An ability to interact across a diverse population of internal and external people including team members, donors, volunteers, hospital care teams, and executives.
    8. Applied Time Management Skills - Effectively plan and prioritize tasks according to importance; keeps and maintains task lists, calendars, and develops a contingency plan to respond to unplanned situations.
    Candidates will successfully represent our Foundation Core Values: Accountability, Donors-First, Expertise, Integrity, Leadership, and Mission-Driven.
    

Salary Information
Pay is dependent on applicant's relevant experience.

Hourly Range: $24.04 to $30.29

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.