Program Director (MES), Senior

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Program Director to join our growing team.

This is a remote position that supports a PST Timezone and requires travel to Olympia WA as needed by the client.

Job Summary

As a Senior Program Director, you will be in a key leadership role for managing a sophisticated and complex state program(s). You will oversee a team, budget and processes and engage customer and matrix Acentra staff directly to ensure best of class projects and services are delivered on schedule and within budget. The Senior Program Director works with customers, functional and matrix managers, and staff to ensure that Acentra Health services and projects are delivered on schedule and within budget, consistent with defined Acentra Health guidelines and processes and with client expectations.

Responsibilities:

• Direct, manage, plan, and develop methods and procedures for implementing and managing sophisticated and complex state program(s) delivering core Acentra Health Services including but not limited to clinical services, SAAS, or complex MES software products.
• Oversee and exercise independent judgment to solve complex clinical, technical, administrative, and managerial problems.
• Ensure compliance with contractual requirements within the operation by monitoring critical indicators, deliverables and budgets.
• Drive strategic initiatives and contribute to organization growth and innovation
• Maintain strong, successful relationships with client and various stakeholders
• Drive program activities and exercise control over personnel responsible for specific functions or phases of a program.
• Provide program management for complex teams across multiple skill areas.
• Provide program management on multiple complex state programs or project with annual contract value more than $20M or total contract value greater than $150M. .
• Manage program risk, including pre-launch preparations and day-to-day operational aspects of multiple projects and/or services ensuring contract requirements, deliverables and timelines are adhered to. Execute project activities accurately and on-time.
• Determine estimated time and financial commitment of project, and monitor progress for multiple projects concurrently.
• Support and participate in strategic planning to enhance growth, profitability, productivity, and efficiency throughout the company's operations. Collaborate with leadership in the development of new and enhanced policies and procedures.
• Participate in cross-regional activities to enhance operating efficiencies and serve as a Subject Matter Expert.
• Partner with customers and analyze issues and problems.
• Collaborate with senior leadership to align program with business strategy
• Develop detailed status reports for both project management team and customer
• Lead transformation and critical Acentra Health initiatives that improve overall contract performance.
• Collaborate with Business Development to support new business opportunities as requested.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Required Qualifications

• Bachelor's degree; equivalent combination of education and relevant experience may be considered in lieu of degree
• 15 years' experience in managerial and leadership role.
• Medicare, Medicaid, or healthcare verticals domain knowledge with claims processing knowledge and experience.
• Demonstrated abilities with Microsoft Project, SharePoint applications, MS Teams, and knowledge of MS Project EV Metrics.
• Proven track record to meet and enforce deadlines, conduct research into technology issues and products, and to take initiative in the development and completion of projects.
• Demonstrated experience in leading and managing complex technical programs
• Demonstrated successful people management and presentation skills.
• Ability to exercise independent judgement in solving complex and unusual technical, administrative, and managerial problems
• Ability to meet and enforce deadlines, to conduct research into technology issues and products, and to take initiative in the development and completion of projects
• Strong problem-solving, analytical, and evaluate skills
• Leadership skills and ability to influence beyond this role; display strong ability to build credibility and relationships internally and externally.
• Travel up to 30%, program dependent.

Preferred Qualifications

• Certified Project Management Professional (PMP) preferred

• Knowledge of best practices in healthcare operations.

• Understanding of government policy and structure.

• Experience with metrics, productivity measures, and performance reporting.

• Knowledge of regulatory agency compliance requirements.

• Experience with contract development, implementation, and oversight.

• Strong budgeting and financial management skills.

• Demonstrated ability to lead and manage direct reports to achieve contract deliverables.

• Aptitude for systems planning and effective task prioritization.

• Excellent written, verbal, and interpersonal communication skills with the ability to engage a variety of stakeholders.

• Ability to provide supervision and guidance that ensures excellent customer satisfaction and contract compliance.

• Experience providing data analysis and reporting that supports quality care and cost-effective outcomes.

• Ability to consult on system and policy issues to support operational excellence.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."