Operations Compliance Consultant

Location:

Position Location Policy

• General Location: Open to candidates within the United States.

  • Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location).

  • Remote Option: If the selected candidate lives outside of KeyBank's geographic footprint, the position will be considered fully remote.

  • Available for East Coast meetings.

Job Summary

The Vendor Client Servicing Team, Accounts Receivables, part of Commercial Bank, is a segment of the Commercial Onboarding & Servicing (COS) ecosystem. COS consists of five functions: Commercialization & COS Capabilities, Commercial Digital, Employee Experience & Issue Resolution, Onboarding and Servicing.

We strive for seamless, transparent, accountable client experiences, enabling and deepening client relationships and retention. (COS) is building a sustainable, scalable, and digitally enabled operating model, all while empowering, promoting, and enhancing client and employee experience.

The Vendor Client Servicing Team, Accounts Receivables is seeking a detail-oriented and analytical professional to join our team as an Operations Compliance Consultant. This role is critical in ensuring regulatory compliance through accurate validation of customer data and validation of completion of KYC Compliance requirements. This role will also support control process testing, automation and reporting initiatives.

Essential Functions:

• Perform data validation and compliance checks for KYC Compliance
• Develop and maintain SQL queries to extract, transform, and analyze data from various sources.
• Utilize Excel for data manipulation, validation, and reporting.
• Work with cloud data platforms to manage and analyze large datasets.
• Create and deliver insightful reports and dashboards to support compliance and operational teams.
• Collaborate with cross-functional teams including Compliance, Risk, and Technology to ensure data accuracy and regulatory alignment.
• Identify data quality issues and recommend solutions to improve data integrity.
• Support audits and regulatory reviews by providing accurate and timely data.

Education

• Bachelor's degree in Finance, Business, Data Business Analytics, or related field, and/or Minimum of 3 years of experience in a similar role, preferably within the banking or financial services industry

Required Qualifications:

• Minimum 3+ years of experience in business operations, compliance, risk, or financial services, preferably within the merchant services or payments industry.
• Experience with cloud data platforms
• Strong understanding of KYC compliance and related regulatory requirements in Financial Services/Banking.

Skills

• Data Analysis: Competent in pulling, interpreting, and synthesizing data to support compliance functions.
• Reporting & Dashboard Creation: Demonstrated ability to create insightful, actionable reports and dashboards that drive decision-making.
• SQL Proficiency: Strong ability to query, transform, and analyze data using SQL across multiple data sources, supporting compliance validation, reporting, and operational insights.

• Excel Proficiency: Skilled in managing large datasets, using pivot tables, and creating data visualizations.
• Communication and Presentation Skills: Strong verbal and written abilities for clear and effective messaging, with demonstrated the ability to influence others, through meaningful relationships across the organization.
• Attention to Detail: Maintains high standards for accuracy, quality, and completeness.
• Problem Solving: Capable of identifying issues and developing effective solutions.

About Commercial Bank and Merchant Services

The Commercial Bank, now inclusive of Payments, is the heart of KeyBank's business segment and is targeted for rapid growth. Comprised of commercial client relationship teams, commercial risk, onboarding and servicing, Institutional Bank payments business development and payments products and solutions. The Commercial Bank caters to a wide breadth of industry verticals and client segments, and our portfolio of solutions is positioned to support commercial entities of all sizes - from a mom-and-pop restaurant, to a publicly traded company.

Vendor Client Servicing Team, Accounts Receivables supports over 30,000 businesses with secure, scalable payment solutions. We offer flexible processing tools, integrated gateways, industry-specific solutionstailored to client needs, and compliance supportto reduce risk and ensure PCI-DSS standards.

Key Merchant Services supports over 30,000 businesses with secure, scalable payment solutions. We offer flexible processing tools, integrated gateways, industry-specific solutionstailored to client needs, and compliance supportto reduce risk and ensure PCI-DSS standards.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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