New

Customer Support Coordinator

Vaco
$22.00 / hr
401(k), retirement plan
United States, Florida, Deerfield Beach
Oct 28, 2025
Vaco is hiring for a Customer Support Coordinator Location: Deerfield Beach, FL Compensation: $22/hour Hours: Monday - Friday 8AM-5PM This salaried non-exempt position report to the Administrations Manager in TITAN's HUB, the centralized sales and technical support nerve center. The Customer Support Coordinator will be the HUB's administrative support function in all things driven by customers; billing, sales, and bids to name a few. Responsibilities: Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions Use problem solving techniques to resolve issues, know when to engage others Use of SAP, JWS, and Systech software Set up and maintain customer master price list for external and internal sales in multiple systems Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters Copy, file, search archives and retrieve tickets for assigned accounts Cross-train and provide support in multiple capacities within the teamTITAN HUB Qualifications: 2-3 years administrative experience and Associates Degree/Bachelor's Degree preferred Strong Customer Service or accounting related experience preferably in a Sales environment Analytical and communication skills to deliver best results Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP) A good listener, ability to solve problems with minimal supervision High energy and proactive when a customer needs assistance, often delivering more than what was required Strong team concept skills required Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required Ability to prioritize work projects Flexible, interested in trying new techniques; coachable Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.