Sales Account Manager - DOGIPOT

Summary

At PlayCore, we design and build outdoor play, site & recreation equipment, right here in North America, with the best team in the world. Having a career at PlayCore means joining a group of people obsessed with making fun products that encourage people of all ages and abilities to feel healthier, happier, and part of something good.

The Sales Account Manager is responsible for leading and coordinating sales efforts across DOGIPOT Pet Products' customer channels. This role focuses on developing new accounts, growing and maintaining existing customer relationships, and setting and achieving annual sales targets. In addition, the Sales Account Manager will have direct responsibility for driving growth within Amazon Vendor Central and Marketplace accounts - ensuring profitability, operational compliance, and expanded product penetration across this critical e-commerce channel.

Essential Duties and Responsibilities

• Drive sales to meet and exceed quarterly revenue and profitability targets.
• Develop new customer accounts while maintaining and expanding business with existing customers.
• Build and manage trusting relationships with key accounts through consistent engagement and execution on commitments.
• Prepare and manage an annual sales budget, sales forecasts, and pipeline updates.
• Attend industry trade shows to represent DOGIPOT, generate leads, and strengthen customer relationships.
• Make product presentations and conduct training sessions with targeted customers.
• Develop and execute key account plans for top customers, including strategic growth objectives.
• Collaborate with internal teams to support customer needs and ensure high satisfaction.
• Manage account review processes, including inventory management/stocking programs, receivables, and product availability.
• Secure long-term contracts and supply agreements where possible to strengthen customer partnerships.
• Host customer calls and cross-functional meetings to support new and existing business.
• Complete RFQs and provide timely, accurate quotes for new opportunities.
• Provide weekly project updates and participate in pipeline review meetings with sales leadership.
• Manage and grow Amazon Vendor Central and Marketplace accounts with a focus on revenue growth, profitability, and account health.
• Develop and implement Amazon channel strategies, including promotions, catalog optimization, pricing, and product launches to maximize visibility and sales performance.
• Monitor and resolve issues related to chargebacks, deductions, compliance, and fulfillment performance.
• Collaborate with internal teams to optimize advertising campaigns, pricing structures, and inventory planning for Amazon channels.
• Provide regular reporting and insights on Amazon performance, trends, risks, and new opportunities for growth.
• Other duties may be assigned by Manager or Supervisor as deemed necessary or appropriate.

Competencies

• Customer Service - Responds promptly to customer needs; maintains high levels of service and satisfaction.
• Professionalism - Treats others with respect and consideration; demonstrates accountability; delivers on commitments.
• Adaptability - Remains flexible and effective in a changing environment, particularly in managing new platforms and channels.
• Collaboration - Works effectively with cross-functional teams to support company goals.
• Results Orientation - Consistently meets or exceeds sales and margin objectives; maintains focus on profitable growth.

Education and/or Experience/Competencies

• Bachelor's degree (B.A.) from an accredited college or university; or 5-10 years of sales experience and/or training; or an equivalent combination of education and experience.
• Experience in playground, surfacing, site amenities, or related industries a plus.
• Prior experience managing Amazon Vendor Central and/or Marketplace accounts a plus.
• Strong business acumen with an understanding of profitability drivers and market dynamics.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint)
• Excellent analytical skills with ability to collect, interpret, and apply data to decision-making.
• Effective problem-solving and judgment, with a track record of making sound business decisions.
• Strong interpersonal, presentation, and communication skills; capable of building long-term relationships.
• Highly motivated self-starter with a proven ability to achieve results independently and as part of a team.

Travel

Work is primarily remote, with travel up to 40% to customer sites, tradeshows, and industry events.

Computer Skills

Demonstrated proficiency with Microsoft Suite (Excel, Word, and PowerPoint).

Other Requirements

Trade show environments may include moderate noise and extended periods of standing or walking.

Employee must be able to lift and carry up to 25 pounds.

Requires regular use of computer systems, phones, and video conferencing platforms.

PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Bachelors (preferred)

Experience in playground, surfacing, site amenities, or related industries a plus. (preferred)
5 - 10 years: Bachelor's degree (B.A.) from an accredited college or university; or 5-10 years of sales experience and/or training; or an equivalent combination of education and experience. (preferred)

Skills