Services Specialist

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Service Specialist reports to the Manager, Project Coordinators
• Located in Bedford Park, Ill
• Full-Time
• Hybrid

As a Service Specialist, you will be responsible for overseeing all phases of Warranty, Maintenance, and Repair services. This role entails planning, coordinating, and serving as the primary liaison between the service technician team, third-party vendors, and internal sales and project management teams. This position ensures service excellence, operational efficiency, and customer satisfaction by guiding project execution, resource coordination, and continuous improvement initiatives.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Service Operations Management:

• Oversee planning, execution, and completion of warranty, maintenance, and repair projects.
• Ensure service activities meet established timelines, budgets, and quality standards.
• Monitor project workflows and remove barriers to efficient execution.

Collaboration and Coordination:

• Collaborate with teams to optimize scheduling and resource allocation.
• Support coordination with dispatch, parts, and service agent teams as needed.

Communication and Reporting:

• Participate in weekly meetings to provide project updates and address specific questions, ensuring transparency and alignment across teams.
• Review and ensure accuracy of service documentation and reporting.
• Analyze service performance metrics and customer feedback to identify trends.
• Provide regular updates to senior leadership on team performance and improvement initiatives.

Customer Service and Relationship Management:

• Foster positive relationships with external/internal customers, vendors, and stakeholders through professional conduct and exceptional customer service.
• Serve as an escalation point for customer concerns related to warranty and maintenance services.
• Ensure timely and professional resolution of service issues.

Problem Solving and Critical Thinking:

• Demonstrate critical thinking and problem-solving skills to address project challenges and ensure successful outcomes.
• Maintain attention to detail and uphold high standards of quality and accuracy in project management activities.

TRAVEL REQUIRED:

• This position requires up to 5% travel.
• Flexibility in schedule is necessary to meet customer needs, including occasional overtime and weekend work.

COMPETENCIES:

• Strong organizational skills and ability to work in a fast-paced environment.
• Excellent communication skills, both oral and written.
• Proficiency in relationship building and customer service.
• Ability to work independently and as part of a team, with minimal supervision.
• Critical thinking and problem-solving abilities.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in a related field, or equivalent military or practical experience.
• 2 - 4 years' experience in project management or service operations, preferably in the foodservice industry.
• Strong understanding of warranty and maintenance processes is preferred.
• Ability to successfully pass a background check post offer acceptance.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com