Clinical Administrative Support Specialist

Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country's largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

Bamboo Health is assembling a team of compassionate clinicians dedicated to improving access to care for those in need. We are seeking a Clinical Administrative Support Specialist to assist our Care Navigation clinical team in revolutionizing how people access behavioral health care. This is a contract hourly position, working approximately 40 hours per week. You will collaborate with the team to optimize Care Navigators' time spent directly with patients, fostering a collaborative and efficient team environment. Our care delivery model focuses on engaging, assessing, and building trust with individuals experiencing moderate to severe mental health and substance use disorders, guiding them to essential behavioral health, primary care, and social services. You will operate within a team-based framework, striving for outcomes that are meaningful to both the individuals we serve and our provider and payer partners.

What You'll Do:

• Enter data from incoming patient care coordination requests into Salesforce Health Cloud.
• Update Salesforce Health Cloud with patient-specific tasks following our engagement protocols.
• Communicate with outpatient treatment providers via phone to confirm appointment attendance.
• Update patient lists based on daily census reports from inpatient treatment providers.
• Collaborate with hospital discharge planners to coordinate discharge notifications and appointment details.
• Create and maintain schedules for clinical staff.
• Support the operations team in identifying processes for automation and implementation.
• Work with the clinical team to enhance the quality of care provided.

What You Need:

• 2 years of experience in outpatient clinical office roles, either in brick-and-mortar or virtual medical or behavioral health practices.
• Experience with technology solutions that support clinical workflows.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Familiarity with Salesforce Health Cloud is preferred but not required.
• Empathy and a strong commitment to reducing barriers to behavioral health and social services for underserved populations.
• Strong oral and written communication skills.
• Ability to navigate ambiguity and embrace challenges with resilience and flexibility.
• Experience in fast-paced, rapidly changing work environments.

What You Get:

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time - regardless of physical, behavioral or social barriers.

We're a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bamboo Health GDPR/RODO

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.

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