New 
Principal Customer Experience Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Nov 02, 2025 | |
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OverviewAt Microsoft our mission is to empower every person and every organization on the planet to achieve more. Powered by AI, achieving more will happen through agents. In this role, you will be part of the product team responsible for designing and building Microsoft's Software as a Service agent platform, Copilot Studio. At Microsoft we have already assembled the largest AI ecosystem in the world. But an ecosystem is not success. Our mission is to make Copilot Studio the most successful enterprise agent platform in the world, a platform available to everyone in the organization, not just IT or the development team.We are looking for a Principal Customer Experience Program Manager to lead and drive a new wave of Agentic AI capabilities. This role is an opportunity to leverage and grow your existing product management experience in an innovative and highly collaborative environment where the results of your work will matter to Microsoft and Microsoft's customers.Success in this role requires a technical and analytical background, plus the ability to collaborate with both customer and engineering teams. You should develop a clear vision and strategy, clarify requirements, and balance technical understanding with business goals. Collaboration, communication, and coordination skills are essential.This role is an opportunity to leverage and grow your existing product management experience in an innovative and highly collaborative environment where the results of your work will matter to Microsoft and Microsoft's customers.In this role, you will collaborate to fulfill product goals and requirements, drive deliverables, and coordinate the overall project/release plan. We immensely value culture, mentorship, and acting as a unified team.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesBe a product leader who deeply understands the enterprise customer and productivity scenarios to help deliver continued end-user value & drive adoption.Engage on technical challenges, constraints and blockers with state-of-the-art AI capabilities for enterprise and personal productivity customers.Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging leadership escalation, as necessary.Establish and lead partnerships with teams across Microsoft 365, Business Industry Solutions, and Azure.Design and run programs and processes to keep a global team of software engineers, designers, and PMs aligned and well-connected.Partner with engineering and design teams in all phases of development to ensure quality and efficiency throughout the software development life cycle.Own the relationships with multiple stakeholders within the customer accounts (ranging from leadership to architects & partners) to drive adoption & unblock issues.Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption & realize value. | |