Senior Student Success Coordinator, Texas Executive Education

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Job Details:

Texas McCombs is a top business school at the center of one of the most innovative cities in the U.S. The McCombs community champions hands-on experiences alongside the ground-breaking research and thought-leadership of a world-class faculty. The collaborative spirit and enterprising drive of the Longhorn alumni network, one of the largest university networks in the world, is embedded in our culture, making us human-centered and future-focused in all our endeavors. We are shaping those who will shape tomorrow, and solving challenging problems while remaining committed to creating a community that is dynamic, supportive, and challenging. What starts here really does change the world.

For more information about Texas McCombs please visit: https://www.mccombs.utexas.edu/

The Senior Student Success Coordinator for Texas Executive Education's non-degree Health Informatics & Health Information Technology (HIHIT) program is a key relationship and experience manager -supporting every stage of the student journey and ensuring that each participant receives exceptional service and engagement throughout the program.This role combines admissions and program operations, student success, and stakeholder engagement in a fast-paced, learning environment. Working closely with the HIHIT staff and instructors, the coordinator will serve as the main point of contact for students.

Sales, Enrollment Marketing, and Admissions: Nurture and support interested students identified through lead generation activities to drive enrollment growth. Work with agency on marketing efforts, including the development of communication and enrollment management plans to support the program. Manage admissions for assigned programs by following-up with prospective students via phone, text, and email, receiving and reviewing student applications, ensuring transcripts and resumes are received, including international transcripts that have been evaluated for US equivalence, scheduling interviews, participating in the interviewing process, scoring student applications and sending acceptance emails, among other related duties. Manage HIHIT Career Management accounts and all research, registration and payment approvals for career fair events; manage all communication with event coordinators. Research, attend and participate in enrollment and recruiting events, such as information sessions and on-campus events.

Student Success: Coordinate classroom management and support, provide support to HIHIT faculty and mentor individual students to successfully complete the program. Support professional development activities for each cohort including practice interviews, resume writing, time management, and values exercise. Support multiple events in the program including the in-person help sessions, tableau presentations, orientations, alumni panels and alumni reunions, etc. Coordinate with administrative associates on student payment plans. Create and monitor all HIHIT weekly surveys and escalate as needed.

Alumni and Employer Relationship Management: Assist in nurturing employer relationships, including inviting employers to career connection activities, encouraging them to expand engagement in the HIHIT program, and identifying opportunities to for McCombs to add more value to their engagement efforts. Manage all HIHIT alumni engagement, including the alumni mentoring program, events, speaking engagements and all communications. Manage alumni engagement to encourage further participation in career connection activities, mentoring, and hiring, including managing the HIHIT LinkedIn page and sending correspondence, as appropriate.

Third Party Program Assistance: Assist in monitoring edX boot camp weekly surveys and KPI results, escalating as needed. Identify opportunities for intervention to improve outcomes and enhance the student experience. Review edX teach backs and assist with financial reports. Manage the operations of ordering, creation and delivery of all edX boot camp certificates; Manage all student accommodations for edX boot camps with UT Austin Disability and Access.

• Bachelor's degree and five years of experience in program coordination, client relations, student affairs, or a related field.

• Proven ability to deliver outstanding client or student service in a fast-paced environment.

• Exceptional interpersonal, oral, and written communication skills.

• Strong organizational and problem-solving skills, with the ability to manage multiple priorities with precision and attention to detail.

• Demonstrated ability to work independently and solve problems creatively, while collaborating effectively with varied stakeholders.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with learning management systems such as Canvas.

Relevant education and experience may be substituted as appropriate.

• Master's degree in a relevant field (e.g., higher education administration, social work, business administration).

• Demonstrated ability to collaborate across functional areas and contribute to a dynamic team environment.

• Experience with software platforms for registration, surveys and communication (e.g., Constant Contact, Qualtrics, Salesforce, MailChimp, etc.)

• Experience with University of Texas policies, procedures, and administrative systems related to job functions.

$55,000 - $60,000 + depending on qualifications

• Working in a standard office with repetitive use of a keyboard at a workstation.

• Work schedule is generally Monday - Friday 8am - 5pm

• This is an Austin, TX-based position.

• Applicants must be legally authorized to work for any employer in the United States. This position is not eligible for sponsorship of work visas.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.