Modern Workplace Administrator

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Modern Workplace Administrator will report to Manager Enterprise Applications. The Modern Workplace Administrator provides support and administration across Microsoft 365 and SNHU-managed endpoints. You will focus on daily operational tasks such as basic system configuration, device management, and software deployments using tools like Microsoft Intune, MECM, and JAMF. The Administrator responds to service requests, troubleshoots end-user issues, and ensures digital experience across services within the Microsoft Modern Workplace environment. Customer service, attention to detail, and a collaborative attitude are important in this entry-level role.

You will work remotely from any of our approved states. #LI-Remote

What You'll Do:

• Maintain, configure, and manage SNHU-issued Windows/macOS devices using Intune and JAMF.
• Help with software packaging, deployments, and updates using MECM or Microsoft Endpoint Manager.
• Support end-user questions and troubleshoot basic issues related to Microsoft 365, Power Platform, and Microsoft Intune/MECM.
• Maintain accurate documentation, runbooks, and ticketing notes in ServiceNow.
• Follow established processes for patching, compliance, and endpoint security requirements.
• Escalate unresolved technical issues to senior staff while providing context and supporting details.
• Maintain a helpful, professional, and service-oriented approach when working with colleagues and end-users.
• Participate in routine audits, asset tracking, and system clean-up tasks.
• Additional job responsibilities as needed.

What We're Looking For:

• 2+ Years of Experience in IT Administration, IT Support, or related area
• Experience with Microsoft 0365 administration, including Teams, OneDrive, and SharePoint Online.
• Experience with Windows and macOS operating systems.
• Experience with patch management, compliance, and security best practices.
• Experience with ServiceNow or comparable ITSM platforms.
• Experience with scripting or automation experience (e.g., PowerShell)

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources