PUBLIC HEALTH OFFICE SUPERVISOR 3 - 11182025-72905

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HEALTH, LOCAL HEALTH DIVISION, RUTHERFORD COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to five years of full-time customer service delivery and/or clerical/office support work.

Substitution of Experience for Education: Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

Necessary Special Qualifications: None.

Overview

Under general supervision, is responsible for supervisory county health department office work of considerable difficulty and administrative work of average difficulty; and performs related work as required. This is the third supervisory class in the Public Health Office sub-series. An incumbent in this class is head of the office staff in a large county health department (not a satellite site), supervising ten or more office employees, or supervises a moderate-sized staff in two or more county health departments. Duties also include assisting the county director with administrative duties. This class differs from Public Health Office Supervisor 2 in that an incumbent of the latter is head of the office staff in a moderate-sized county health department (not a satellite site), supervising five to nine office employees, or supervises a small staff of office employees in two or more county health departments.

Responsibilities

1. Trains, assigns, supervises, and evaluates county health department office staff and its work. Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
2. Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions. Performs administrative activities including processing and evaluating information to determine compliance with standards as well as maintaining medical and administrative records and reports.
3. Discusses with clients all possibilities for assistance within and outside the health department. Informs client of rights and responsibilities for participation in various programs.
4. Collects and updates client demographic information for registration, schedules appointments, and informs client of any visit requirements; reviews and verifies insurance information, financial information, immunization status, and client co-pay/deductible responsibilities. Prepares medical record for services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions for the medical provider or laboratory.
5. Maintains the fiscal accountability for services provided at the health department. Reconciles fees collected, implements refund process for over payments, and collects payments for services rendered.
6. Assists the County Director in the day-to-day operations of a public health office and assists in preparing and monitoring the operating budget. Provides guidance and expert advice to management or other groups on technical, systems, or process-related topics.
7. Completes annual inventory of state and county property. Prepares purchase requisitions and coordinates deliveries of supplies and equipment. Monitors inventory and purchasing of supplies.
8. Serves as the health department representative and explains role of the County Health Department. Attends city and county government meetings and provides information as requested.

Competencies (KSA's)

1. Manages Complexity
2. Instills Trust
3. Customer Focus
4. Decision Quality
5. Drives Vision and Purpose

Knowledges:

1. Sociology and Anthropology
2. Telecommunications
3. Administration and Management
4. Customer and Personal Service
5. Clerical

Skills:

1. Reading Comprehension
2. Social Perceptiveness
3. Instructing
4. Judgment and Decision Making
5. Management of Personnel Resources

Abilities:

1. Written Comprehension
2. Speech Clarity
3. Information Ordering
4. Deductive Reasoning

Tools & Equipment

1. Personal Computer
2. Multi-Line Phone
3. Print/Fax/Copy/Scan Machine
4. iPad
5. Plum Case

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.