BUSINESS ANALYST-SENIOR - 11182025-72941

Job Information

LOCATION OF (3) POSITION(S) TO BE FILLED: DEPARTMENT OF TRANSPORTATION, DAVIDSON COUNTY

These positions are located in the Information Technology Division - Program Management Services Section.

For more information, visit the link below:
https://www.tdot.tn.gov/PublicDocuments/HR/Senior-Business-Analyst-Program-Mgmt-FINAL.pdf

Qualifications

Education and Experience: Bachelor's degree and 4+ years of professional experience in business systems or process analysis, including one year of experience in defining or analyzing system and user requirements. Acceptable substitutions include relevant associate degrees with experience or additional graduate coursework. Graduate coursework may substitute for up to one year of experience.

Overview

Under general supervision, the Business Analyst-Senior drives and provides leadership in process improvement and technology solution initiatives by gathering requirements, documenting workflows, performing testing and driving user acceptance testing. This role collaborates with developers and stakeholders to translate business needs into functional specifications by bridging communication between business and IT units. The Senior level also serves as a strategic liaison between business and IT, ensuring project alignment with agency goals, guiding complex projects. This class differs from that of Business Analyst-Advanced in that an incumbent of the latter performs at the lead level and performs no supervisory duties.

Responsibilities

1. Lead cross-functional teams, translating requirements into technical solutions and communicating successfully with each.
2. Gather and document complex business and data requirements through stakeholder interviews and observations.
3. Document current and future state workflows / business processes, and data models for system enhancements and new applications, further identifying and proposing process improvements
4. Create wireframe prototypes based on stakeholder input.
5. Oversee and perform product testing and data conversions, verifying results against documented requirements and drive user acceptance testing
6. Present project findings to leadership and manage communication across internal and external partners.
7. Facilitate stakeholder engagement, resolve conflicts, and build consensus across diverse groups.
8. Maintain project documentation ensuring compliance with agency standards.
9. Mentor less experienced team members
10. Support self-development through training in business analysis, technology trends, and communication practices.
11. Other duties as required and assigned.

Competencies (KSA's)

Competencies:
1. Manages Conflict
2. Customer Focus
3. Drives Results
4. Communicates Effectively
5. Cultivates Innovation

Knowledges:
1. Government regulations
2. Software application development lifecycle
3. Project Management Tools
4. Business process improvement methodologies
5. Data analysis

Skills:
1. Communication
2. Critical Thinking
3. Problem Solving
4. Stakeholder Engagement

Abilities:
1. Process mapping
2. User interface mock-ups
3. Testing requirements documentation

Tools & Equipment

1. Business Intelligence Tools
2. Microsoft Office
3. Computers
4. User interface modeling tools
5. Requirement documentation software