Service Account Manager

Your role and responsibilities

Do you want to be part of a strong professional environment while maintaining close customer relationships?

We are looking for an enthusiastic and relationship-driven Account Manager to join our Aalborg office. Here, you will become part of a small, close-knit team of skilled engineers and a project manager - and soon you as our new Service Account Manager (SAM). The team works across different segments, fostering strong collaboration and a great sense of community.

As a Service Account Manager, you will take responsibility for a portfolio of customers, visiting and advising them regularly. You will be their primary point of contact and work closely with the Sales Manager responsible as a trusted sparring partner. Together, you ensure that customers experience high quality, value, and professional service throughout every stage of the collaboration.

At the same time, you will be part of our nationwide SAM department, with colleagues in Middelfart, Ballerup, and Esbjerg. This gives you access to a strong professional network with knowledge sharing, support, and joint development opportunities.

Joining ABB means becoming part of a respected company in the energy sector, where collaboration and innovation go hand in hand. If you have a technical background, solid industry knowledge, and want a meaningful role with exciting tasks, trust, and strong support - now is the time to apply.

Key Responsibilities

• Manage service responsibilities and customer care for selected district heating clients.

• Coordinate and follow up on service deliveries, maintenance, and technical support.

• Advise customers on optimal solutions based on technical insight.

• Identify new business opportunities and contribute to growth.

• Collaborate closely with engineers, sales managers, and project managers.

• Ensure compliance with ABB's quality and safety standards.

• Prepare offers and contracts in cooperation with sales, service, and proposal teams.

• Participate in customer meetings and technical reviews.

Qualifications for the role

• Technical background, e.g., marine engineer, electrical engineer, or similar.

• Ability to analyze technical issues and advise customers on optimal solutions.

• Strong communication skills and ability to engage with diverse stakeholders.

• Structured and motivated - you take ownership of your tasks.

• Desire for professional and personal development - extensive experience is not required, as long as you have industry knowledge.

• Proficiency in Danish and English, both written and spoken.

More about us

At ABB, we have a clear goal of promoting diversity and inclusion in terms of gender, LGBTQ+, disability, ethnicity, and age. Together, we have embarked on a journey where we all individually and collectively celebrate and welcome individual differences. You can look forward to joining an organization with very good well-being. Collaboration and team spirit are key words for us and a crucial foundation for reaching our shared goals. We prioritize a good working environment highly and continuously invest in the education and development of you and your colleagues. If you want to read more about our continuous work with the working environment and sustainability, you can find more information at: https://global.abb/group/en/sustainability.

What We Offer

• An exciting role in a global technology company focused on sustainability.

• Opportunities for professional and personal growth.

• A strong team of colleagues with high technical expertise.

• Flexible working conditions and attractive employee benefits.

• A workplace with freedom under responsibility and the chance to make a real impact.

You will have a fixed base in our office in Aalborg, where your employees and close colleagues are also based. We also offer the possibility of working from home a few days a week.

The position reports to Service Delivery Manager, Steffen Laugesen

Apply for the job online via our simple and easily accessible system, where you can also save selected jobs. If you have questions about the position before then, you are welcome to contact Steffen Laugesen at +45 61394284 You can also find more information about us on our website www.abb.com.

The application deadline is 01.12.2025. We look forward to receiving your application.

ABB is a global technology leader in electrification and automation, enabling a more sustainable future with efficient use of resources. By connecting our knowledge in engineering and digitalization, ABB makes industry more efficient, productive, sustainable and able to improve their performance. At ABB, we call it 'Engineered to Outrun'. The company has over 140 years of history and more than 105,000 employees worldwide. In Denmark, you will have more than 500 colleagues in offices in Ballerup, Middelfart, Esbjerg, Kalundborg and Aalborg.