IT Support Specialist

dormakaba is seeking an Operations Expert - Service Delivery based in Indianapolis, IN. The Operations Expert - Service Delivery is responsible for providing advanced technical support, hardware lifecycle management and onsite IT service delivery across regional locations. The specialist ensures that IT infrastructure and devices are deployed, maintained and retired efficiently, supporting global standards while delivering exceptional end-user experiences.

HIRING SALARY RANGE: Base Salary $60,000 - $70,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

• Provide onsite and remote Level 2 technical support for hardware, software, and network-related issues
• Provide remote assistance to end users via tools such as Microsoft Endpoint Manager, Intune, TeamViewer, or similar remote desktop platforms
• Manage the full lifecycle of IT hardware assets - from procurement to deployment, maintenance, and retirement
• Support incident triage, initial diagnostics, and ticket routing for efficient resolution by Level 2 or specialized teams
• Guide users through self-help and knowledge-base resources to resolve common issues
• Ensure accurate documentation of all remote support activities and maintain a high first-contact resolution rate

• Bachelor's degree in information Technology, computer science or related (or equivalent experience)
• 3+ years in IT support roles, including remote desktop (Level 1.5), onsite Level 2, or field service positions within a multi-site environment.
• Experience with remote support and ITSM tools (ServiceNow, SCCM, Intune or similar)

• CompTIA A+, Network+ or Microsoft certifications
• ITIL Foundation

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

We are at the heart of every place that matters. From automatic doors to cloud-based access management - as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter - apply now!

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