Infrastructure IT Technician IV - Multisite Manufacturing Plant Support

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Essential Functions

• Execute IT Support Department's Tactical goals.
• Work with the senior support team to execute projects based on priorities, goals, and objectives.
• Take lead on executing day-to-day responsibilities.
• Follow IT Support Technician work schedule to ensure adequate coverage for 24x5 support (On-call weekends).
• Maintain the highest level of customer service for our end users (technical & soft skills).
• Take lead on the execution of departmental projects, contributing where needed for successful completion.
• Delegate issues to appropriate IT Teams as needed.
• Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed.
• Travel to remote plants as needed based on projects and support needs
• Document all incoming issues and escalate to the appropriate Support teams.
• Handle issues escalated up from lower level support team to resolve end user and/or system issues.
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
  • 5 Years - Experience in IT Infrastructure supporting multisite manufacturing plants
  • 5 Years - Structure cabling, security cameras, Fiber, CAT5, CAT6, IDF/MDF, wireless, APs, TCPIP, CISCO
  • 5 Years - Experience managing projects

*experience may include a combination of work experience and education

• 75% - on average travels 3 weeks out of the month

• Preferred Qualifications:
  • 7 Years- Experience in IT Infrastructure supporting multisite manufacturing plants
  • 7 Years - Structure cabling, security cameras, Fiber, CAT5, CAT6, IDF/MDF, wireless, APs, TCPIP, CISCO
  • 7 Years - Experience managing projects

*experience may include a combination of work experience and education

Additionally, IT Technician IV is expected to demonstrate:

• Outstanding Customer/Client Focus.
• Strong technical skillset with ability to diagnose complex, multi-faceted system issues.
• Strong knowledge of and experience with Microsoft Office software.
• Good written and verbal communication skills.
• Strong hands on technology background on both hardware and software platforms.
• Ability to adapt to change including advances in technology.
• Provide technical guidance to Level I/II/III technicians
• Strong hardware troubleshooting skillset, familiarity with laptops, desktops, servers and peripherals.
• Teamwork Orientated but able to work independently as needed.

Education

• Minimum Required:
  • Associate's Degree in Computer Science, related field, or equivalent work experience
• Preferred:
  • Bachelor's Degree in Computer Science, related field, or equivalent work experience

Certification/License:

• Required: A+ CompTIA or equivalent
• Preferred: MTA/MSCE, Network +

Foreign Language

• Preferred: Elementary Proficiency in Spanish

Ideally, this Technician will be based in the Columbus, OH plant. And will support our Columbus, Cincinnati, Plainfield, Louisville, Pittsburg, and Detroit Plants.

Typical Compensation Range

Benefits

Our Total Rewards package is thoughtfully designed to support both you and your family:

Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertilitybenefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more!

https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Any employment agency, person or entity that submits a resume into this career site or to a hiring manager does so with the understanding that the applicant's resume will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit resume to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit resume into this career site to be eligible for placement fees.