Fraud Prevention Consultant - CPS Fraud Center

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

The Fraud Prevention Consultant will work with contracted financial institutions to deliver a thorough review of their credit and debit card fraud prevention statistics, a comprehensive fraud rule summary, and provide intelligent recommendations for improvement. The consultant will also work with the fraud system administration department on advanced analytics of fraud trends, global rule writing, and assistance on support cases as needed.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO, Louisville, KY.

The salary range for this position is $73,000- $95,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Configures Fraud Systems to meet the business needs for fraud detection, performance, support of needed features and data feeds.
• Configures Fraud Systems to operate properly in the enterprise for scaling.
• Orchestrates activities between Fraud Center and other support groups such as Software Engineering, QA, and Hosting operations.
• Anticipate and raise project, business, and technical issues to the appropriate resources, log issues and actively participate in their resolution.
• Provide system installations, configuration and onboarding for new customers and provide 24/7 on-call support.
• Assess risk of ongoing or proposed operations and changes to operations.
• Creates policies that provide guidance to the company, IT support, and vendors.
• Creates and updates personal knowledge and skills for improved security, specific to fraud.
• Collaborates with other areas of the company, as well as internal and external auditors to meet internal and external security requirements.
• Tracks trends and data to identify fraud trends.
• Proactively improves fraud detection processes and serves as subject matter expert.
• Makes recommendations for future proactive change regarding fraud prevention.
• Communicates with customers regarding trends in fraud.
• May prepare documentation and training for employees.

What you'll need to have:

What would be nice for you to have:

• A seasoned, experienced professional with a full understanding of area of specialization. Works on moderately complex and diverse projects. Exercises good judgment in selecting methods and techniques for obtaining solutions.

• Able to define system and functional requirements.
• Able to use independent judgment to plan, prioritize and organize a diversified workload.
• Able to work with confidential materials and information, and maintain confidentiality at all times.
• Knowledge of PowerBI, Office 365, and Tableau.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.