Customer Service Representative - MyMercy Support

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

The MyMercy Customer Service Agent will assist patients in successfully gaining access to the MyMercy (Epic MyChart) application by providing digital support either over the telephone or through other electronic media. This will include assisting callers with registering their MyMercy account, resetting passwords, validating caller identification, and troubleshooting basic access issues. The MyMercy Patient Access Agent will answer questions related to accessing the application from patients and Mercy Coworkers. All interactions will be accurately documented with appropriate detail in the enterprise tracking system by the agent. The MyMercy Patient Access Agent performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Qualifications:

• Required Education: High School diploma or equivalent.
• Experience: 1-3 years customer service preferred 1 year contact center experience preferred. Understanding clinical/healthcare settings a plus.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

EEO/AA/Minorities/Females/Disabled/Veterans

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.