New 
Student Services Specialist (Financial Aid)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
| |
 United States, Arizona, Phoenix | |
 Dec 10, 2025 | |
|
Student Services Specialist (Financial Aid) Job ID: 322163 Location: GateWay Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $19.17 - $23.99/hourly, DOE Grade 109 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary Provides student services program support that will include financial aid for credit and clock hour students. Performs complex financial aid duties and responds to financial aid problems and inquiries. Communicates effectively with students, parents, internal customers, and external agencies, while creating and maintaining a variety of program materials, reports, and documentation. Processes financial aid applications and performs program updates as needed, packages federal student aid, and maintains accurate record keeping for financial aid programs. Knowledge and application of Title IV programs, policies and procedures, and federal and state regulations to ensure program compliance. Provide outreach services to student support areas to include financial aid by conducting financial aid presentations and training. Works effectively with a various populations of administrators, faculty, staff, students, and the general public. Essential Functions 30% - Provide accurate and consistent customer service to students and parents regarding financial aid programs and related services. Analyze/interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies. Ensure compliance with all financial aid policies, and adhere to a superior level of customer service 25% - Reviews and performs technically complex Title IV processes, including review of financial aid applications, packaging student financial aid inclusive of verification, budget proration, awarding, authorization of funds, corrections to ISIRs (Institutional Student Information Records), post award adjustments, etc. Responsible for processing numerous reports and financial aid forms. 25% - Assists students with the financial aid process from initial application to award. Performs regular follow-up, via email and phone calls, to ensure students understand the financial aid process and assists with verifying applications for accuracy and completeness. Represent the college at special events, such as financial aid workshops, orientations, and other on-campus programs. 10% - May evaluate and take action on student appeals, conduct FA presentations to student groups regarding financial aid/scholarship resources and policies, and provide general clerical assistance. 10% - Assists with administering financial aid programs such as student employment, loan programs; reviews office practices and procedures; may assist in training of students, staff, and temporaries; performs other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Experience in a financial aid office with knowledge in federal and state aid regulations, programs, compliance, policies, and student financial aid guidelines. B. Experience in awarding, and disbursing student financial aid in compliance with federal and state laws. C. Experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment). D. Experience providing general customer service. E. Experience utilizing external databases necessary for awarding student financial aid such as National Student Loan Data System (NSLDS), Common Origination and Disbursement (COD), Central Processing System (CPS) F, Experience with software applications and/or proficiency in using student information systems (e.g., Peoplesoft, Dynamic Forms, Microsoft Office Suite, Google Suite, phone systems, or other relevant software) Special Working Conditions May be required to travel or be assigned to all GateWay locations May require some evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs MCCCD does not sponsor individuals for any type of work visas How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled. First Review December 15, 2025 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322163&PostingSeq=1 jeid-50de9b4f5533ca4a81b1f713ca1d80b2 | |