New

Route Dispatcher Longview, WA

Waste Connections
life insurance, vision insurance, flexible benefit account, short term disability, long term disability, 401(k)
United States, Washington, Longview
Dec 10, 2025
Waste Control, a Waste Connections company, is seeking a Route Dispatcher in Longview, WA. Working Schedule will be Monday-Friday 6:00am-4:30pm. Starting wage is $22.38/HR As a Route Dispatcher you need to be reliable, safety-minded, and committed to providing exceptional customer service. You should also be highly organized with strong time-management and prioritization skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to establish and maintain professional and cooperative relationships with both customers and colleagues. Essential Duties: Develop routes for the following day based on orders received from Customer Service; assign routes to drivers Prioritize same-day orders (from queue in staging area) to drivers, based on driver location and availability Provide print and electronic route schedules to drivers for planned and updated orders; follow up to ensure orders have been received Direct drivers to appropriate transfer stations Answer calls from drivers requesting pick-ups, and assign orders as appropriate Communicate traffic problems (congestion, construction) to minimize avoidable delays Monitor driver route progress (progress of orders) and driver location to ensure orders will be completed, as scheduled; re-assign or re-schedule as needed to meet service commitments Verify the nature of driver delays, (truck maintenance problem, traffic congestion, unscheduled breaks), and coordinate solutions where possible (dispatch mechanic to site) Communicate to drivers on changes in routes, or request overtime hours; listen to and respond to drivers' Escalate concerns about driver performance (unscheduled breaks) to the supervisor (Operations or Route Supervisor) Contact customers to inform them of delays or missed pick-up; communicate revised timelines for pick-ups Call customers to inform them of on-site issues (blocked driveway) that need to be resolved for Waste Connections to complete pick-up Relay customer needs for increase or decrease to current level of service obtained from driver (insufficient containers) to Sales team to follow up re: changes to existing services Enter codes (dry run) on customer order to ensure correct billing information Close out and finalize routes from previous day (generate reports for management) Requirements: 2-3 years of customer service/office admin experience High-volume call center or inbound calling experience Pleasant demeanor over the phone and emails Excellent time management and prioritization skills Strong working knowledge of Microsoft Office, Strong written and oral communication skills Critical and logical thinking skills Safety Sensitive: YES What we Offer: Full Time, Year-round stable work Bonus Incentive Performance-based career growth potential Medical, dental, and vision insurance plans Income Protection Plans (Life Insurance, Short Term/Long Term Disability) 401(k) with a generous company match Flexible Spending Account Employee Assistance Program (EAP) Emergency Travel Assistance To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/us/en/benefits Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. WA state Wage range $24.67