Mobile Device Support Analyst

The business systems analyst is an experienced profession who helps UC Davis Health to increase its output and enhance its efficiency through a variety of operational responsibilities and process improvement activities for the IT Unified Communications team. In this digital age, effective Information Technology solutions help the business thrive in a competitive marketplace, and this role is critical to delivering on that promise.

The business systems analyst assesses existing infrastructure solutions, analyzes their functionality, efficiency, and productivity, and then helps the organization design, develop, and implement new solutions that align with business requirements. The business systems analyst must have an equal mix of technical knowledge and business acumen. They must have the ability to locate both business and technical problems and identify potential solutions. In addition, the business systems analyst role is critical in identifying and driving process improvement and efficiency initiatives, team financial and budget analysis, and fostering both intra- and inter-team communications and cooperation.

Apply By Date: 12/21/2025 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree or an equivalent combination of education and work experience required.
• 3 years experience working as a Telecom Analyst, Business Analyst, or Cellular Analyst.
• Experience as a business or telecom analyst participating in large scale IT projects required.
• Experience in the purchasing, configuration and providing customer service related to Mobile/Cellular devices in a large health care environment.
• Experience supporting adds moves and changes related to Voice related services (phones/ Voice mail) in a large health care environment.
• Experience with telephony circuit lifecycle management.
• Experience providing reports and analyzing data related to Voice services and Billing data required to maintain an accurate customer billing system in a large health care environment. *
• Experience with 911 reporting and maintenance of user records for phones and users in a campus environment.
• Experience with cable management (Wire Path) reporting and maintenance of user records for customer/device locations in a campus environment.
• Experience using Service Now for service request and Incidents.
• Experience (Planning, purchasing, scheduling, installation, tracking, test and acceptance and problem resolution) in a multi-vendor environment
• Experience analyzing user requirements through customer interviews and developing a comprehensive plan to meet their needs
• Experience analyzing user communications requirements and determine which technology will meet the user needs
• Experience communicating effectively on a technical level with other knowledgeable persons and solve technical problems
• Experience with written and oral communications skills to prepare documentation, meeting professional standards and provide presentations with clarity and precision
• Experience managing multiple projects simultaneously
• Experience with Mobile Device services to review requirements with requestor and determine which technology will meet the user's needs and preferences
• Experience to coordinate smartphone access requests with Enterprise Messaging Unit and Client Engineering Unit
• Experience to work as Liaison between UCDH and outside communications utility vendors (ATT, Sprint, T-Mobile, etc.)
• Experience to provide escalation support for mobile service interruptions as needed.
• Strong analysis, evaluation, critical thinking, and problem-solving skills
• Ability to meet deadlines and with constant interruption and distractions.
• Strong skills with Word, Excel, PowerPoint, Visio, and other tools in Microsoft Office.
• Ability to work independently and with minimal direction.

Preferred Qualifications

• Hands-on life cycle experience working with various cellular carriers. Included but not limited to device procurement, ongoing operational support, review and analysis of billing data, and supporting move/add/change and upgrade requests.
• Experience and skills in documenting system information and procedures and develop work plans.
• Experience with Educational applications or functions preferred.
• Academic institution or large integrated health system experience preferred.
• Ability to manage and lead diverse groups, peers, managers, and others in a highly matrix environment to meet project schedules.
• Experience in designing and conducting training and test cases.
• Ability to lead and organize implementation and training activities.
• Ability to recognize the need for and maintain security of confidential information, exercise judgment, tact, and discretion in handling sensitive or confidential information or situations
• Ability to exercise independent judgment and personal initiative and accept responsibility for decision and actions.

Key Responsibilities

• 50% - IT Unified Communications Mobile Device Support
• 30% - Business Systems Analysis
• 20% - Analytics/Reports

Department Overview

The Unified Communications team within the Information Technology Division provides voice, video and data services across the UCDH organization. The technology supported by the Unified Communications team includes phone systems (NEC PBX and Cisco VoIP), ACD, Voicemail, Call Center technologies, Wide Area Network (WAN), Local Area Network (LAN), Wireless Local Area Network (WLAN), Webex, Zoom and Cisco Telepresence. The Unified Communications team supports a mission critical medical grade voice, video and data network 24x7x365. In response to the institutional requirements, the department provides technological leadership and support for the cost-effective use of computers, software and networking to include installation, training and problem resolution.

POSITION INFORMATION

• Salary or Pay Range: $77,100.00 - $139,900.00
• Salary Frequency: Bi-Weekly
• Bi-Weekly Pay Range: $2,954.02 - $5,360.15
• Salary Grade: Grade 22
• UC Job Title: BUS SYS ANL 3
• UC Job Code: 007584
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday-Friday 8am-5pm
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks