Growth Analyst, Digital Product & CRM (Loyalty)
 Potbelly | |
vision insurance, parental leave, paid time off, 401(k)
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 United States, Illinois, Chicago | |
 Dec 12, 2025 | |
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Growth Analyst, Digital Product & CRM (Loyalty) Chicago, IL
Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? What's In It For You**:
**If hired, you must meet and maintain all eligibility requirements to qualify** Purpose At Potbelly, we believe in feeding smiles - and that starts with understanding and connecting with our guests through data, insights, and innovation. The Growth Analyst, Digital Product & CRM (Loyalty) transforms data into meaningful insights that drive guest engagement, digital adoption, and loyalty growth. You'll sit at the intersection of product, marketing, and analytics - using data to shape strategy, fuel experimentation, and deliver experiences that make every digital interaction count. This role influences the digital product roadmap through behavioral and loyalty insights, partners with product managers and UX to measure and improve feature performance and adoption, and uses experimentation and analytics to optimize our digital experiences across app, web, and ordering platforms. You'll balance both marketing and product KPIs, helping Potbelly create seamless, guest-centered experiences that deliver measurable business impact. What You'll Do 1. Lead a Culture of Experimentation
2. Elevate Product Analytics
3. Analyze and Optimize Campaign & Loyalty Performance
4. Strengthen Data Infrastructure & Collaboration
5. Communicate Insights that Drive Action
What We're Looking For Education
Experience
Skills & Strengths
Preferred
Why Potbelly? We're more than sandwiches - we're a community built on warmth, curiosity, and care. At Potbelly, your work helps us understand and engage millions of guests every day. You'll join a team that values creativity, collaboration, and experimentation - turning data into experiences that feed smiles, one guest (and one sandwich) at a time. Application Deadline: We accept applications for this position until 3/31/2026. We encourage all individuals to submit their applications. Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. Already applied? Go to TalentReef to see your application Position Information
Company: Potbelly Corporate Position: Growth Analyst, Digital Product & CRM (Loyalty) Status: Full Time Shift: First (Day) Req #: 10841677 Date Posted: December 12, 2025 Location: Chicago , Chicago, Job Category: Corporate | |