Sr. Program Operations Manager - Chief Technology Risk Office

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Program Operations Manager reports directly to the CTRO and will manage a comprehensive organizational program that supports 2LOD IT & InfoSec Risk management activities inclusive of workforce requirements, budgets, policies, strategic planning and operating objectives. This position utilizes a consultative approach and partners with executives, managers, and human resources and will be required to align with the company's Enterprise Risk Management Leadership around the structure of the 3LOD (three lines of defense) Program to ensure consistency in the implementation and operationalization across the organization.

Essential Functions

• Leads and manages the design, development, delivery and evaluation of learning events, programs, policies, and strategies in support of a high performing 2LOD IT & InfoSec Risk organization.

• Exercise substantial independent judgment, administrative authority and discretion in areas such as needs assessment, consultation, leadership development, program design, resource allocation, and evaluation of outcomes to ensure best practices are incorporated and 2LOD IT & InfoSec Risk objectives are achieved.

• Manage the 2LOD IT & InfoSec Risk functions through cross-functional coordination with Enterprise Risk Management, Operational Risk Management, and the business in support of the company's Three Lines of Defense (3LOD) program.

• Advise on the development and implementation of workforce plans, policies, standards, and guidance for training and management of personnel working on 2LOD IT & InfoSec Risk related operations, missions, and objectives of Early Warning.

• Regularly interact with senior management or executive levels on matters concerning 2LOD IT & InfoSec Risk functional areas, divisions, and/or customers.

• Manages internal/external 2LOD IT & InfoSec Risk related compliance engagements and provides formal support for measuring the effectiveness of Early Warning's Governance, Risk Management & Compliance Frameworks. This includes evaluating overall information security and technology risk and maintaining an active view on the actual, mitigated, and residual risks in the global Early Warning technology environment.

• Document and maintain the Security business continuity and disaster recovery plans/tests, in accordance with the Company's Business Continuity requirements.

• Define, create, and manage strategies for the design, implementation and evaluation of programs that facilitate the professional development, leadership, and continuous learning for all 2LOD IT&InfoSec Risk employees.

• Performs needed assessments and reviews organization resources to ensure resources exist or are developed to support company 2LOD IT & InfoSec Risk needs based upon projected competencies, organizational changes, and other external factors, as well as the near and long-term goals of Early Warning.

• Develop and document relevant metrics to analyze and evaluate the effectiveness of 2LOD IT & InfoSec Risk programs and services, ensuring their relevancy to the overall mission of Early Warning as well as short- and long-term strategic planning initiatives.

• In collaboration with 2LOD IT&InfoSec Risk related areas, facilitates a comprehensive onboarding and Employee First Year Experience program for staff focused on the retention, engagement, and success of new employees, including tracking completion of new hire and annual Security Awareness training.

• Develops and delivers comprehensive training programs and learning events to meet the professional development and continuing education needs focused on supervisory, management and leadership development for all 2LOD IT & InfoSec Risk employees, while developing and communicating clear training goals and measures of success against these objectives, focused on the goal of identifying and retaining key personnel.

• Utilizes organizational development theory, best practices, and approaches (ADDIE model, etc.) to develop and implement effective, comprehensive programs and learning opportunities.

• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and/ or experience typically obtained through completion of a BS degree in Computer Science, Information Security or related field.

• A minimum of 12 years of experience in program management within Technology, Information security, or Risk environments.

• Possess familiarity with risk management frameworks, risk assessment activities, and risk mitigation strategies.

• Demonstrated expertise in program and project management and understanding of orchestration and learning models such as Waterfall, Agile, and ADDIE.

• Must possess a strong information security and technical background and comprehensive understanding of cybersecurity threats, data privacy regulations, and emerging technologies.

• Strong collaboration, communication, and people leadership skills in business and technical environments, including presentation experience.

• Strong ability to influence and lead diverse groups to achieve desired results.

• Ability to translate complex technical jargon into business language that can be easily consumed by all key stakeholders.

• Ability to handle multiple complex projects, to work independently, have excellent follow-up, and meet tight deadlines for deliverables.

• Possess excellent analytical and problem-solving abilities and be able to deal effectively with ambiguity and constant change.

• Ability to be flexible and work in grey space.

• Background and drug screen.

Preferred Qualifications

• Past or current certifications relevant to the role such as PMP, CPM, SCRUM, CISA, CRISC etc...

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

#LI-AV

The base pay scale for this position in:
New York, NY in USD per year is: $154,000 - $193,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off -Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.