New

IT Client Support Associate

University of Georgia

retirement plan

United States, Georgia, Athens

Dec 20, 2025

Posting Details

Posting Number	S14514P
Working Title	IT Client Support Associate
Department	DAR-Information Technology
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department	Division of Development and Alumni Relations The Division of Development and Alumni Relations at the University of Georgia advances the goals, objectives, and priorities of the university by generating private financial support, building, and maintaining relationships with alumni and donors, and assisting students with career development opportunities. Development and Alumni Relations' Office of Information Technology The Information Technology department in the Division of Development & Alumni Relations ( DAR) provides IT and communications support for over 200 division employees across 8 different locations. The department provides for all hardware and software needs for the Division. Staff members support the Divisions Customer Relations Management ( CRM) and Gift Accounting System (Blackbaud BBIS - GAIL) and the UGA Foundation General Ledger/Fund Accounting System ( FAME), along with multiple other tools. They also provide selection, purchasing and support for all DAR employees' mobile and desktop devices (PC's, IPADs, phones, lab tops, printers, monitors, etc.). They are responsible for the security of all hardware and software systems and all DAR data.
College/Unit/Department website	https://dar.uga.edu, https://dar.uga.edu/it
Posting Type	External
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	8:00am-5:00pm
Advertised Salary	$48,880+ commensurate with qualifications and experience
Posting Date	12/18/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	03/01/2026
Special Instructions to Applicants	This position is structured as a permanent position within the Division of Development & Alumni Relations. We are unable to sponsor a work visa for this position.
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	IT Support Technician II
FLSA	Non-Exempt
FTE	1.00
Minimum Qualifications	High school diploma or equivalent and 2 years of related experience
Preferred Qualifications	Experience installing and maintaining Windows and macOS Experience with video communication technologies Experience with hardware diagnosis and general repairs, examples might include replacing hard drives, cleaning scanners, testing network connections, etc. Experience supporting cellular devices Prior experience in technology helpdesk environment Experience with scripting languages General understanding of Active Directory and capabilities
Position Summary	This position is primarily responsible for end-user support for division employees, including hardware, operating system, and network support for endpoints and devices. This position will provide level one user support for the alumni and donor system and the UGA Foundation financial system, working to resolve common issues and recognizing and escalating unusual or significant issues. This position will assist with equipment imaging, physical equipment moves, managing telephone needs, and will support and perform maintenance on audio-visual equipment while also overseeing meeting & event support. This position will also assist with user access set up and removal across various platforms including but not limited to Zoom, Adobe, and Qualtrics.
Knowledge, Skills, Abilities and/or Competencies	Self-starter, takes initiative, and can work independently as well as in a team environment Organizational skills Demonstrates a commitment to outstanding customer service Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct Detail-oriented Must demonstrate proficient technical skills and have a functional working knowledge of business technology Ability to recognize new problems and determine solutions routinely and accurately Ability to initiate communication and interact in a manner that clearly and easily defines issues and predicts effects/outcomes Ability to provide positive and effective customer support by recommending technological solutions Additional Division Expectations: Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni Relations are expected to interact with fairness, compassion, and decency. All employees will be held accountable for meeting the expectation of promoting a stable, productive, and healthy work environment. Adherence to CASE standards and commonly accepted industry standards relating to fundraising reporting are expected of all fundraisers. All fundraisers will be held accountable for meeting this expectation.
Physical Demands	Work in a standard office environment Sit and work at a computer workstation for an extended amount of time Work using electronic mail, telephone, face-to-face discussions, paper form correspondence Communicate effectively in writing, speaking, and listening Organize and establish priorities; Remember detail; multi-task Lift and/or move up to 50 pounds Walk, stand, stoop, lift, kneel, climb
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Provide help desk support for the Division of Development & Alumni Relations ( DAR) and UGA Foundation ( UGAF) employees for all technology needs; including hardware, operating system, network support, software, security, and end point management.

Examples include, but are not limited to:

Diagnose and resolve software and hardware problems
Track, prioritize, and document requests using a ticketing system
Install and configure new computers (Windows and Mac) and other technology equipment including cellular devices
Diagnose and resolve problems with printers, copiers/scanners, phones, A/V equipment
Diagnose and resolve network printing issues
Assist with user access setup and removal
User setup and permission management for DAR and UGA resources using Active Directory
Endpoint management safelisting
Diagnose and resolve network/VPN connectivity
Support DAR and UGA Foundation audio/video needs for meetings, webinars, and user trainings
Assist creating and managing virtual meetings using different platforms
Assist managing and troubleshooting A/V equipment and configurations
Assist setting up and configuring A/V equipment for in-person meetings at differing locations

Percentage of time

Duties/Responsibilities	Establish and maintain user documentation, provide point-of-use training, create blog entries, and develop and maintain user FAQs.
Percentage of time	15

Duties/Responsibilities	Special projects to include, but not limited to, the following. Assist with yearly upgrades projects for endpoints and users Assist with annual asset inventory Assist with newly defined projects within the IT team Develop topology diagrams
Percentage of time	10