Customer Experience Accounts Receivable Supervisor

Location:

• This position is an in office position.

Quentin Chavis Jr. / quentin.chavisjr@airgas.com / 346-459-4397

Job Description Summary: The Customer Experience Accounts Receivable Supervisor at Airgas USA, LLC is responsible for leading a team that manages accounts receivable activities, ensuring efficient cash flow and outstanding customer service. This role focuses on resolving complex billing and payment issues, maintaining positive customer relationships, and optimizing collection processes.

• Supervise, mentor, and train a team of Accounts Receivable Specialists, fostering a customer-centric and results-oriented environment.

• Oversee the daily operations of the accounts receivable department, including cash application, invoice processing, and collection efforts for a large customer base.

• Act as an escalation point for complex customer inquiries, disputes, and payment issues, providing timely and effective resolutions.

• Collaborate with sales, operations, and finance teams to identify and resolve root causes of payment discrepancies and improve the overall customer experience.

• Monitor key performance indicators (KPIs) for accounts receivable, such as DSO (Days Sales Outstanding) and aging reports, and implement strategies for continuous improvement.

• Develop and implement best practices for collection strategies, dispute resolution, and customer communication to minimize bad debt and maximize cash flow.

• Ensure compliance with company policies, procedures, and relevant financial regulations.

• Conduct regular team meetings, performance reviews, and provide constructive feedback to team members.

• Prepare and present reports on accounts receivable performance to management.

• Identify opportunities for process automation and efficiency gains within the accounts receivable function.

Required Qualifications:

• High school diploma or equivalent

• Minimum of 3-5 years of experience in accounts receivable (B2B), with at least 1-2 years in a supervisory or lead role.

• Proven track record of managing and motivating a team in a fast-paced environment.

• Strong understanding of accounts receivable principles, collection techniques, and credit management.

• Excellent communication (written and verbal), interpersonal, and negotiation skills with a strong customer service orientation

• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, especially Excel.

Preferred Qualifications:

• Previous manufacturing experience a plus

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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