Customer Service Coordinator

Are you a Customer Service Coordinator looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in a customer relationship-related role in a fast-paced environment?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work hybrid with our client in Cary, NC. Interested?

Here's what you'd do:

• Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
• Owning customer communications E2E for all service events.
• Navigating complex discussions with customers when scheduling appointments.
• Management and application of prioritization logic that aligns with customer commitments.
• Owning the deployment of field resources is the decision maker, coordinates with field management, displaying strong influencing & collaborative skills.
• Manage capacity planning to meet cyclical demand, ensuring delivery of customer commitments.
• This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts that may delay resolution.
• They are accountable for delivering world-class customer experience by providing 24/7 support, and are responsible for the timely and accurate scheduling of service events by properly communicating and managing time-sensitive workload.
• This role will report to the Zone Operations Manager and will be part of a team focused on customer success.

Here's what you'll get:

Pay: $23.52/hr.

Hours: 40 hours/week - 1^st shift.

Length: Temp (12 months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Associate Degree.
• Minimum of 2 years of experience in a customer relationship-related role in a fast-paced environment.
• Minimum of 2 years of experience communicating ideas and rationale to internal teams and customers.

• Positive attitude and passion for customer service.
• Must have excellent interpersonal skills, interact favorably with others, and be skilled at maintaining positive relationships while working to resolve problems and maintain a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on the impact and criticality of customer issues.
• Strong PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook).
• Ability to professionally investigate and respond to requests on time.
• Strong communication skills and are adaptable to change.
• Ability to think at a high level and apply business concepts.
• Experience to anticipate customer needs.
• A history of acting as a collaborative team player with cross-functional teams.
• An interest in solving problems that don't have obvious solutions.
• Ability to utilize problem-solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.