Office Coordinator

*** Full- Time, Monday- Friday 35 Hours Per Week, Pay Range: $16.00-$17.00 Per Hour***

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose: Greet and assist all visitors and answer all calls in a professional, courteous, and friendly manner for the MASS department.

Essential Duties and Responsibilities:

• Sign in consumers, direct them in completion of intake forms and check their qualifications for services.
• Prescreen consumers requesting services, food pantry, clothing, utility assistance or seasonal services.
• Update outgoing voice message to include all updates and program events. Answer telephone questions and make appropriate referrals. Also answer #5860, retrieve messages, and return calls in a timely manner.
• Retrieve referral/pantry e-mail messages from consumers and coworkers and respond in a timely manner.
• Inform and refer consumers needing assistance not provided by TSA.
• Order all office and copier supplies.
• Sort and distribute mail, packages and deliveries in a timely manner.
• Complete monthly safety building inspections and submit findings to the Safety Committee.
• Contact service providers for various equipment repairs and maintenance.
• Keep record of program participant phone calls and outcomes.
• Tracking and maintaining records for all food items donated, including donor information, quantity, type of food and estimated value. Compile and submit monthly gift in kind report the finance department timely.
• Distribute customer satisfaction surveys, compile data collection, prepare report for quarterly PQI meetings.
• Complete all end of month reporting and stats and submit timely.
• Complete monthly inspections, take program vehicle for scheduled maintenance and repairs.
• Maintain update bulletin board community flyers and resources.
• Assist participants in food pantry as needed.
• Driving is an essential function of this position.
• Assist in any/all seasonal services throughout each year.
• All other duties as assigned.

Supervisory Responsibilities: This position trains and supervises volunteers.

Education and/or Experience: High School diploma or General Education Degree (GED) required, and one to two years' experience preferred.

Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.

• Ability to be flexible and able to work on multiple projects or tasks simultaneously
• Intermediate skills in Microsoft software to include Word, Excel, PowerPoint and Access. The ability to access payroll, timekeeping and personal data via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to detail and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Demonstrated ability to handle confidential matters.
• Strong knowledge of various community resources.
• Ability to utilize trauma informed practices.

Other Qualifications: Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business. Must successfully complete Safe from Harm training within 30 days of hire, as established by The Salvation Army.

Certificates, Licenses, Registrations: N/A

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Working Conditions: Ability to work with moderate noise in a business office and occasional outdoor tasks in a variety of weather conditions.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.