New

VTC Engineer

TEKsystems
$60.00 - $70.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, D.C., Washington
Jan 17, 2026
Description Job Summary: Provides technical, managerial, and administrative direction for problem definition, analysis, requirements development and implementation for complex to extremely complex systems with in the VOIP infrastructure. Troubleshoots performance issues. Analyzes voice traffic and provides capacity planning solutions. Core Responsibilities and Duties: System Administration and Maintenance Configure, deploy, and maintain VTC endpoints (e.g., Poly Group Series, Cisco, Surface Hub, Microsoft Teams Rooms). Monitor and manage backend systems such as RealPresence Resource Manager (RPRM), ISE, and scheduling tools. Perform firmware updates, patch management, and endpoint re-certification as needed. Ensure systems are compliant with organizational standards, including network configurations like VLANs and QoS. Troubleshooting and Support Diagnose and resolve hardware, software, and network issues affecting VTC systems. Respond to user support tickets and provide on-site or remote assistance for live meetings. Coordinate with vendors for advanced troubleshooting or hardware replacements. System Integration and Testing Integrate VTC solutions with collaboration platforms such as Microsoft Teams, Zoom, and WebEx. Conduct system testing, including network assessments, audio-video quality checks, and IPV6 compatibility tests. Validate and deploy certificates for endpoint security. User Training and Documentation Conduct training sessions for end users on VTC system operations and meeting management. Develop and maintain Standard Operating Procedures (SOPs) for troubleshooting, system setup, and maintenance workflows. Project Execution Assist in large-scale deployments, including field office upgrades and new installations. Participate in meetings to discuss project timelines, requirements, and deliverables with internal teams and external partners. Qualifications Required Skills and Qualifications: Technical Proficiency Strong knowledge of VTC protocols (SIP, H.323, RTP) and networking concepts (TCP/IP, firewalls, QoS). Experience managing VTC equipment such as Poly, Cisco WebEx devices, and Surface Hub systems. Communication and Support Skills Excellent verbal and written communication skills for user support and technical documentation. Ability to work under pressure during live meetings and quickly resolve critical issues. VTC-Specific: CCIE, Poly Certified Video Engineer (PCVE). ITIL Foundation (required) Experience 10 + years of experience in video teleconferencing support or a related IT field. Previous experience in a federal or enterprise environment is a plus. High School Diploma Soft Skills Strong organizational and multitasking skills. Initiative to identify and implement system improvements. Strong written and oral communications. Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust. Skills* VTC, video teleconferencing, video conferencing, videoconferencing software, video conference software, integration, Google, Cisco, polycom, ms teams, CUCM, configuration Top Skills Details VTC,video teleconferencing,video conferencing,videoconferencing software,video conference software,integration,Google,Cisco,polycom,ms teams,CUCM,configuration Additional Skills & Qualifications Excellent communication skills Experience Level Expert Level Job Type & LocationThis is a Contract to Hire position based out of Washington, DC. Pay and BenefitsThe pay range for this position is $60.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Washington,DC. Application DeadlineThis position is anticipated to close on Jan 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.