New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Jan 17, 2026
About the Role We are seeking a Customer Care Representative to join our dynamic team. In this role, you will be responsible for supporting internal and external customers by phone and email, processing orders, resolving issues, and contributing directly to department and company goals. Location: Madison, WI (East Side) Schedule: Monday-Friday, 9:00 AM-5:30 PM Key Responsibilities * Answer inbound phone calls and emails related to new orders, order status, product information, pricing, and general inquiries * Monitor and respond to customer emails while meeting department service standards * Process customer orders and complaints accurately in the Oracle ERP system * Resolve complex or technical concerns and issue Return Merchandise Authorizations (RMAs) when needed * Collaborate with crossfunctional departments including Logistics, Trade Compliance, Regulatory Affairs, Supply Chain, and Sales * Establish and maintain customer accounts within ERP and CRM platforms * Participate in daily department KPI meetings and meet individual productivity and quality metrics (call availability, talk time, service levels, etc.) * Proactively raise potential challenges or customer issues to leadership Required Qualifications * 1+ year of customer service experience or technical experience in a related role * Experience handling irate or escalated customers * Ability to type 40+ WPM * Proficiency with Microsoft Office Employee Value Proposition * A collaborative, supportive culture * Career growth and advancement opportunities * Strong benefits and employee perks * A workplace driven by innovation and continuous improvement Job Type & LocationThis is a Contract to Hire position based out of Madison, WI. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Madison,WI. Application DeadlineThis position is anticipated to close on Jan 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.