Intern - Customer Care Center (Summer 2026)

Job Summary: This position will provide an opportunity to work within Customer Care Center Department of Needham Bank and work with a highly skilled team to gain insight into multiple areas of the department and help with a variety of tasks and projects as needed

Qualifications: To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. The position responsibilities outlined here are in no way to be construed as all encompassing. Additional duties, responsibilities and qualifications may be required and/or assigned as necessary. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Participation in small to large projects that require skill in business modeling and the ability to balance multiple products/services in one or more technical environments
• Participation in the discovery and evaluation of process efficiencies related to operations of the Customer Care Center
• Identification and collaborative resolution of WorkForce Management and Strategic Planning
• Provide support for daily operational tasks supporting the Customer Care Center
• Perform research at a supervisor's request
• Participation in projects to facilitate process improvement, system implementation and data management functions
• Support the Customer Care Center leadership team by compiling, analyzing, and visualizing performance data to identify operational trends, improve efficiency, and enhance the customer experience

JOB REQUIREMENTS

• Ability to work independently
• Highly motivated and can handle multiple tasks
• Demonstrate and promote high ethical standards and behaviors
• Strong customer service and problem-solving skills
• Maintain a professional manner at all times
• Ability to work in a collaborative team environment
• Excellent written and verbal communication skills
• Strong knowledge of Excel and PowerPoint
• Adapts to change and ability to manage fast paced environment
• Strong computer and technical skills
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Pursuit of a college degree in Business, Finance, Data Analytics or related field
• Strong knowledge and aptitude for banking, bank regulations and customer service
• Interest in Banking preferred

PAY RANGE: $20.00/hourly

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.